ServiceNow News
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Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built...
Process Mining in Minutes — Minute 1: Mine Agentic Workflows
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The Australia Q1 release marks an important step forward in how ServiceNow Source-to-Pay teams reduce manual effort, respond faster, and operate with greater intelligence across procurement, suppli...
Top 20 Source-to-Pay innovations from Australia Q1, with AI where it matters
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Help Allocate Work is a platform agentic workflow that empowers supervisors and agent managers to distribute work fairly, intelligently, and at scale — without the limitations of manual or rules-ba...
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Platform Academy: AWF - Fair and Intelligent Ticket Distribution Across Teams
ServiceNow Community
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5 months
Every unmonitored endpoint is a blind spot waiting to become an incident. This March, we're making it dramatically easier to eliminate those blind spots, whether you'r...
Scale Your Monitoring. Close the Gaps. Do It Automatically.
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Short videos covering real use cases acro...
Process Mining in Minutes
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A look back at this quarter and what's ahead.
Q1 Wrap Up: What Should We Build Next?
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5 months
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This page is your resource consumption dashboard. It shows you how many assists your conversational AI assistants are consuming and where those assists are going. Think of it as your cost managemen...
Assistant Analytics: Assists
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As organizations scale AI adoption, governing AI assets becomes increasingly complex and teams need visibility to ensure AI asset management align to business goals. This session explores how Servi...
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Govern AI Assets and speed up onboarding Use Process Mining to optimize AI Control Tower workflows
ServiceNow Community
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5 months
Over the last decade, we’ve seen ServiceNow evolve from simple ITSM workflows to powerful automation with Flow Designer and Integration Hub.
But what’s happening now feels different.
With the lat...
Why Agentic AI is a bigger shift than automation in ServiceNow?
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Learn the foundations of Service Mapping, including patterns, schedules, and defining application services. This session will also cover how to identify service entry points, map upstream and downs...
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ServiceNow Exchange: Autonomous IT Academy - Service Mapping
ServiceNow Community
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5 months
Join this session to learn how Moveworks integrates with Employee Center to deliver a smarter, more intuitive employee support experience. We’ll explore how AI-powered search, automated requests, a...
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ServiceNow Exchange: Employee Experience Academy - Moveworks in Employee Center
ServiceNow Community
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5 months
Are you an HR Business Partner (or in a related HR role) working with tools, data, and employee experience day-to-day?
Whether you manage talent insights, navigate HR case management, suppor...
Calling All HR Business Partners to Share Your Expertise with ServiceNow!
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Hello Cleveland SNUG Members!
Mark your calendars! The next Cleveland SNUG is on Monday, June 8th at the KeyBank office in Brooklyn, Ohio. We're looking for customers who want to present! ...
Save the Date & Call for Sponsor: 2026 Cleveland SNUG on 6/8
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I deployed a contact form that last month that, in my opinion, was well executed. It had all the right semantics, seamless validation, and great keyboard support. You know, all of the features you’...
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This month we solicit feedback on a possible new capability around certs living in Kubernetes, then do an overview of streaming logs into HLA from Azure Event Hubs.
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Beers With Engineers - Episode 41 - Kubernetes Cert Mgmt, Logs Via Azure Event Hubs
ServiceNow Community
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5 months
Platform Analytics Academy is a series of live sessions focused on an in-depth look at all things Platform Analytics. The bi-weekly event includes subjects around Platform Analytics, Reporting, Das...
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ServiceNow Exchange: Platform Analytics Academy- What's new in Australia- PA/UXA
ServiceNow Community
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5 months
Come join us for a series of live events focused on ServiceNow's in-platform Process Mining solution (formerly known as Process Optimization). Every month product experts will demonstrate concepts,...
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Process Mining Academy- What's new in the Australia release for Process and Task Mining
ServiceNow Community
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5 months
Join us for an overview of what’s new in the Q1 store release for Health and Safety. This session will walk through the latest features and enhancements, including Incident Pattern Detector, Case A...
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ServiceNow Exchange: What's New in the Q1 store release for Health and Safety
ServiceNow Community
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5 months
Sixty percent of AI initiatives fail—not because the models are wrong, but because the data is incomplete, siloed or unreliable. Federal agencies are deploying AI agents across operations, security...
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Federal Tech Talk: Garbage In, Garbage Out:The Truth That Shapes AI Success
ServiceNow Community
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5 months
If you are looking to learn more about what’s new in the ServiceNow Q1 store release for Security Operations, this session is for you! Join the Security Operations product team to explore our lates...
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ServiceNow Exchange: What's New in the Q1 store release for Security Operations
ServiceNow Community
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5 months
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, ...
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AI Academy- Search Intelligence AI Search + Knowledge Graph + External Content Connectors
ServiceNow Community
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5 months
Welcome to the ITOM Academy! In this monthly webinar series, the ITOM Product Management team and other ServiceNow SMEs will share leading practices for ITOM Visibility, Cloud Accelerate and AIOps ...
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ServiceNow Exchange: ITOM Academy- Service Mapping Leading Practices Part 2
ServiceNow Community
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5 months
[Exam: AI Search and External Content Connectors Delivery Accreditation](https://learning.servicenow.com/lxp/en/servicenow-ai-platform/exam-ai-search-and-external-content-connectors?id=learning_pa...
NEW - Exam: AI Search and External Content Connectors Delivery Accreditation
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