ServiceNow News
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Main Topic: Your Knowledge Base is calling, it wants to be useful- special guests from UNF + Knowledge Center updates [Dec 2025 store & Australia]
ServiceNow Support- Updates, Tips...
April 2026 First Friday's Recorded Session- Your Knowledge Base is calling, it wants to be useful.
New article articles in ServiceNow Community
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Patchwork often indicates that an organization is already paying the cost of replatforming incrementally, but without the benefits of a clean design or cohesive end state
Replatform or Fix Forward? Making the Right Call When Things Aren’t Working
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Repetitive desktop tasks eating into your day? Learn how Agentic Desktop brings no-code, AI-powered automation to legacy apps, no APIs or developer help required.
Point, Click, Automate: Creating Desktop Actions with Agentic Desktop
New article articles in ServiceNow Community
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Great automation starts with great recordings. Explore the foundational principles that guide how Agentic Desktop captures, interprets, and replays your desktop interactions with precision.
Guiding Principles of Recording in Agentic Desktop
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One of the most interesting shifts is happening in the UI layer.
ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform.
Instead...
AI Experience (AIx) : are we moving away from forms and lists?
New article articles in ServiceNow Community
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_Learn how the Report a GRC Issue AI agent validates your input, structures issue details, and automatically suggests relevant controls, policies, and entities — all from data already in your Servi...
Inside the Report a GRC Issue Agent: How It Works
New article articles in ServiceNow Community
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Overview
The Report a GRC Issue agent is ready to use out of the box, but most organizations have unique terminology, governance structures, and data models. This article covers every sup...
Customizing the Report a GRC Issue Agent
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5 months
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Designing for autonomous agents presents a unique frustration. We hand a complex task to an AI, it vanishes for 30 seconds (or 30 minutes), and then it returns with a result. We stare at the screen...
Identifying Necessary Transparency Moments In Agentic AI (Part 1)
Articles on Smashing Magazine — For Web Designers And Developers
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5 months
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Before you can start building and running desktop actions on the ServiceNow AI Platform, your environment needs to be ready.
Getting Started with Agentic Desktop - Set up
New article articles in ServiceNow Community
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5 months
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The Enterprise Architecture Workspace offers a feature to file and manage ADRs (Architectural Decision Records). In the context of enterprise architecture and technical governance best practices, t...
How to configure architectural artifact approvals in the Enterprise Architecture Workspace
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5 months
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Risk management is a critical function in any organization. Companies often implement numerous controls to protect themselves from potential threats, but having many controls does not always mean r...
Mastering Risk Management: Strategies for Enhancing Control Effectiveness in Organizations
REDE Consulting
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5 months
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Meet the people who make ServiceNow one of the world's most ethical companies. Every day, our employees lead with integrity and build trust with colleagues, customers, and partners.
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ServiceNow is rated one of the world’s most ethical companies
ServiceNow
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5 months
Do your hardware asset records have PO numbers populated in ServiceNow? If not, the problem could be larger than you think. When hardware assets in ServiceNow lack a purchase order n...
Improve Your Financial Asset Visibility: A practical guide to PO data
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The annual Best Employee Experience Contest spotlights exceptional employee experiences across the ServiceNow ecosystem. This year, the contest reflects where our customers are headed: beyond the p...
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Uncovering the Secrets of the 2026 Best Employee Experience Contest Winners
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Boards in Strategy and Goals enable your organization with one central workspace to organize, manage, and act in strategic priorities and objectives. Chapters: 00:16 Strategy and Goals 00:46 Board ...
Video
Strategic Planning Workspace | Use boards in Strategy and Goals
ServiceNow Documentation
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5 months
When it comes to getting some kb articles visible to unauthenticated (public) users, I found advice that looks basically like this:
1. Navigate to Knowledge \> Administration \> Knowledge Bas...
Considerations for public knowledge article pages
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This quarter, we're focusing on how practitioners turn what they've learned into real impact.
From Fundamentals to Real Outcomes
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![MJAmado_0-1774623853577.png](https://www.servicenow.com/community/image/serverpage/image-id/507982i1179BE73A5B09500/image-size/medium/is-moderation-mode/true?v=v2&px=400 "MJAmado\_0-17746...
Service Now Public Status Page
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5 months
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In the final episode of Developer Passport: The Australia Release Preview, I sat down with product managers Andrew Vitollo and Matt Ripley to talk about Build Agent landing in ServiceNow Studio. We...
Build Agent is now in ServiceNow Studio! (And other great updates in Australia)
New article articles in ServiceNow Community
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AV
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Connect with me on this site — [https://topmate.io/prashant\_learnit/](https://topmate.io/prashant_learnit/)
Stories by Prashant Kumar LearnIT on Medium
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5 months
medium.com
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ServiceNow Australia Release Feature 10: Define and add stages in fulfillment step in Catalog Builder
🚀 New Video Alert for ServiceNow Australia Release!
Want to stay ahead with the latest ...
ServiceNow Australia Release Feature 10: Define and add stages in fulfillment step in Catalog…
Stories by Prashant Kumar LearnIT on Medium
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5 months
medium.com
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