ServiceNow News
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This blog is a deep dive into the reservation enhancements introduced in the March 2026 Workplace Service Delivery (WSD) Store Apps release.
Please note that this is a summary of the most ...
What's New in WSD's Reservation Management: Invitee Availability and Advanced Recurring Patterns
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Learn how Microsoft Configuration Manager monitoring helps IT teams monitor MCM client health across devices. This overview demonstrates estate-level visibility, client health metrics, and device-l...
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Microsoft Configuration Manager monitoring | Overview
ServiceNow Documentation
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5 months
Issue-
A frequently encountered challenge when using executeAsync() is how to process the response coming back from the 3rd party and correlate to the source. This is because the corr...
How to resolve issue with Correlator id when using executeAsync() without Midserver
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![[Platform Academy Recap] Introducing the New NowAssist for Catalog Generation in Catalog Builder](https://hel1.your-objectstorage.com/news-jace-pro-assets/news-items/33701499.jpg)
This Platform Academy session focused on a significant enhancement to NowAssist for Catalog Builder, the new Catalog Generation with Live Preview experience. The session included a walkthrough...
[Platform Academy Recap] Introducing the New NowAssist for Catalog Generation in Catalog Builder
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Issue-
A frequently encountered challenge when using executeAsync() is how to process the response coming back from the 3rd party and correlate to the source. This is because the corr...
How to solve Issue with Correlator id when using executeAsync() without Midserver
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5 months
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ServiceNow licensing affects more than cost. It shapes your architecture, user roles, and long-term platform design. This article breaks down the key licensing models, the user type pyramid, and t...
ServiceNow Licensing Fundamentals That Shape Cost and Design
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Discover how to manage lifecycle data in the Software Asset Workspace. servicenow servicenowdemo SoftwareAssetWorkspace lifecyclereport This video was recorded in the Australia release. For more in...
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Create a lifecycle report using a guided experience
ServiceNow Documentation
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5 months
ServiceNow brought together David Rosenthal and Ben Gilbert, hosts of @AcquiredFM, with @Aston Martin F1 Team Ambassador Pedro de la Rosa in Las Vegas to explore what it really takes to operate at ...
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Big Picture (one‑liner)
👉Identification & Reconciliation rules answer two different questions:
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“Is this CI already existing or is it new?”
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Identific...
CMDB - Understanding Identification and Reconciliation Rules and Conflicts within these rules
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In the latest GlideChat, Brett Karl, VP of Alliances, Channel, & Federal Sales, and Trevor Edy, Industry Sales Director of SLED, dive into how digital transformation and ServiceNow are transforming...
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GlideChat Ep 93: Real-World Public Sector Transformation with ServiceNow
GlideFast Consulting
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5 months
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Main Topic: Your Knowledge Base is calling, it wants to be useful- special guests from UNF + Knowledge Center updates [Dec 2025 store & Australia]
ServiceNow Support- Updates, Tips...
April 2026 First Friday's Recorded Session- Your Knowledge Base is calling, it wants to be useful.
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Patchwork often indicates that an organization is already paying the cost of replatforming incrementally, but without the benefits of a clean design or cohesive end state
Replatform or Fix Forward? Making the Right Call When Things Aren’t Working
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Repetitive desktop tasks eating into your day? Learn how Agentic Desktop brings no-code, AI-powered automation to legacy apps, no APIs or developer help required.
Point, Click, Automate: Creating Desktop Actions with Agentic Desktop
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Great automation starts with great recordings. Explore the foundational principles that guide how Agentic Desktop captures, interprets, and replays your desktop interactions with precision.
Guiding Principles of Recording in Agentic Desktop
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One of the most interesting shifts is happening in the UI layer.
ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform.
Instead...
AI Experience (AIx) : are we moving away from forms and lists?
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_Learn how the Report a GRC Issue AI agent validates your input, structures issue details, and automatically suggests relevant controls, policies, and entities — all from data already in your Servi...
Inside the Report a GRC Issue Agent: How It Works
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Overview
The Report a GRC Issue agent is ready to use out of the box, but most organizations have unique terminology, governance structures, and data models. This article covers every sup...
Customizing the Report a GRC Issue Agent
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Designing for autonomous agents presents a unique frustration. We hand a complex task to an AI, it vanishes for 30 seconds (or 30 minutes), and then it returns with a result. We stare at the screen...
Identifying Necessary Transparency Moments In Agentic AI (Part 1)
Articles on Smashing Magazine — For Web Designers And Developers
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5 months
smashingmagazine.com
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Before you can start building and running desktop actions on the ServiceNow AI Platform, your environment needs to be ready.
Getting Started with Agentic Desktop - Set up
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