ServiceNow News
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Use the File Upload tool for a situation where you want to feed additional documents, information, or context to your AI agent. The AI agent will leverage the uploaded file during runtime to help c...
Quick Tutorial: AI Agent File Upload Tool
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In our Platform Academy session, we mapped how Platform Security, SecOps, Risk & Compliance, and AI Governance fit together on one platform—layer by layer. Catch the key takeaways here, and watch t...
Demystifying ServiceNow Security: It’s Not Fragmented, It’s Layered
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Quick Overview
AI Agent Advisor analyzes your operational data to identify automation opportunities and match them to ServiceNow AI Agents. This guide covers how it works, when to use it, how to ...
Introducing AI Agent Advisor: Use your data to identify automation opportunities
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Your...
Knowledge 2026: Don’t Miss These Data & Analytics Sessions!
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5 months
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Writing large programs in JavaScript without modules would be pretty difficult. Imagine you only have the global scope to work with. This was the situation in JavaScript before modules. Scripts att...
A Well-Designed JavaScript Module System is Your First Architecture Decision
CSS-Tricks
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5 months
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What it Contains
The ServiceNow Core Business Suite is an AI-powered platform that unifies HR, health & safety, finance, procurement, legal, and facilities operations into a single, intelligent e...
Getting started with Core Business Suite
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For years, the "gold standard" for managing risk and compliance in many organizations has been a complex web of Excel spreadsheets. It’s a familiar story: version control issues, manual data entry ...
From Spreadsheets to Strategy: Why Your Compliance Needs the ServiceNow IRM Upgrade
REDE Consulting
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5 months
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Learn efficient scripting with 'GlideQuery'
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Data teams spend enormous energy building pipelines, platforms, and governance frameworks but often skip the most fundamental step: truly understanding what people are actually asking for. In this ...
Video
Data teams, Think Like a Librarian! with Jenna Jordan and Amalia Child
ServiceNow Community
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5 months
Data teams spend enormous energy building pipelines, platforms, and governance frameworks but often skip the most fundamental step: truly understanding what people are actually asking for. In this ...
Video
Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with ...
ServiceNow Community
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5 months
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The art of 'Auto data extraction from Images using ServiceNow AI'
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Ever wondered how OAuth 2.0 actually works under the hood in our beloved ServiceNow platform? Whether your instance is acting as an Identity Provider or a Client, wrapping your head around grant ty...
Demystifying OAuth 2.0 in ServiceNow: Provider vs. Client, Grant Types, and the True Meaning of Scope
Cezary Basta – Dev Blog
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5 months
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Configure different login experiences per Service Portal — different IdPs, local login, or both — without customizing the Login widget. New in Australia.
Portal-Specific Authentication Is Here — Australia Release
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_Purchase on Behalf Of brings centralized purchasing power to Shopping Hub — so advanced shoppers can do more, faster._
If you're a procurement specialist managing purchases for an entire ...
Stop Shopping One Person at a Time in Sourcing and Procurement Operations
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Decimal quantity support for service purchases is here — so you can finally order exactly what you need, not just a whole number approximation of it.
Procuring services has always been a l...
Order Exactly What You Need: Decimal Quantities Are Here in Sourcing and Procurement Operations
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As we move further into 2026, the conversation around Artificial Intelligence has shifted from "What can it do?" to "How does it work within my governance framework?" For Australian Federal Governm...
Beyond the Hype: Navigating GenAI and Agentic AI in the Australian Public Sector
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Data teams obsess over pipelines and platforms but often skip the most fundamental step: truly understanding what people are actually asking for. We chat with data librarians Jenna Jordan and Amali...
Video
TAKEAWAY - Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Mi...
ServiceNow Community
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5 months