ServiceNow News
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'AI is now infused in every package that we offer to our addressable market,' SVP John Aisien told us
ServiceNow's latest product announcements show how hardcore the company has become about embe...
How ServiceNow gets customers to gorge at the AI trough
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Whether you are a customer or a partner - this article is intended to be a guide to help you understand what "Pre-Configured" options come with the quick start CBS Now Assist for Setup, so you know...
CBS Now Assist for Setup - What Exactly is Out of the Box?
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_April 2026 | Core Business Suite_
Hey CBS community! We've been busy over the past few months, and we're excited to share what's been cooking in the latest release of Core Business Suite....
What's New in CBS: A Look at Our April 2026 Release 🎉
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Discover SPM Academy, our recurring monthly webinar series on the last Thursday of every month at 8am PT! During these engaging webinars, the ServiceNow team presents informative sessions to h...
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SPM Academy: Drive strategic outcomes and maximize value with Strategic Planning Workspace
ServiceNow Community
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Sometimes it only takes one real example or conversation for things to click.
Learning Through People: Speed Networking Recap
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Join us May 5–7 in Las Vegas for Knowledge 2026, where you can speak with members of the ServiceNow Security Organization. We’ll be at the Knowledge Expo (Venetian Expo, Level 2) all three days, pl...
See how ServiceNow secures ServiceNow at Knowledge 2026
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12 cards. 5 disability categories. One free download. Learn how to use ServiceNow's Accessibility Persona Cards to build more inclusive experiences from the start.
Accessibility Persona Cards Are Now Publicly Available — Here's How to Use Them
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Knowledge is where the ServiceNow community comes together to learn, connect, and get inspired. This year, we’re bringing a focused set of UX sessions to help you build smarter, more human-centered...
Knowledge 26: User Experience Destination Success
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ServiceNow Knowledge 2026 is right around the corner, and if contract lifecycle management is on your radar this year, Las Vegas in May is where you want to be.
Taking place May 4–8 at the...
See CM Pro in Action at Knowledge 2026
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With the Q1 '26 release, retail customers can now manage and coordinate store tasks at scale with store plans — featuring a new out-of-the-box authoring experience that makes it easy for HQ to crea...
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Feature Shorts: Retail store plans and fulfillment
ServiceNow Community
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5 months
Explore how Update Set Management works for the Implementation Agent, focusing on uploading and previewing a batch update set. ServiceNow product documentation: https://www.servicenow.com/docs/r/pl...
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Upload and preview batch update set in Now Assist
ServiceNow Documentation
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Join ServiceNow and JLL to discover how intelligent integration transforms workplace service delivery from a pain point into a scalable, repeatable operating model. By connecting ServiceNow Workpla...
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ServiceNow Exchange: Seamless Workplace Service Delivery: IFM Integration with Corrigo by JLL
ServiceNow Community
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5 months
Explore how documents are transforming with intelligent tools that enhance productivity. See how AI-driven capabilities can simplify workflows and unlock new possibilities. This is your chance to g...
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ServiceNow Exchange: Platform Academy- From Patching to Predictable Upgrades
ServiceNow Community
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Unlock the power of intuitive design with UI Builder. Discover how it can transform your platform experience and streamline workflows. Don’t miss insights that could redefine how you build and mana...
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ServiceNow Exchange: Platform Academy- UI Interactions
ServiceNow Community
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This is your chance to get expert answers to your Knowledge Management questions. Whether you're refining your process or just getting started, this session is for you. Platform Academy is your gat...
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ServiceNow Exchange: Platform Academy- An Admins Guide To Assistant Analytics
ServiceNow Community
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Is your data truly AI-ready?
📊 Fragmented ecosystems, disconnected governance, and AI agents without context are holding enterprises back.
ServiceNow is bringing the AI-Ready Data Tour t...
AI-Ready Data Tour to 4 cities across DACH — Frankfurt, Munich, Vienna & Zurich — week of 18–21 May
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The experience employees have when they join, move, or leave not only sets them up for success but the organization as whole. But for many, it ends up being a confusing process, overburdened with c...
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ServiceNow Exchange: HRSD Academy - Connect the employee experience with Employee Journey Management
ServiceNow Community
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When your team handles the same type of case repeatedly, manually creating tasks and records each time slows everyone down. Task Plan Templates solve this by letting you define your process once—th...
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ServiceNow Exchange: Building Effective Task Plan Templates in CSM
ServiceNow Community
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Join us on the first Wednesday of every month for expert-led technical sessions, focused on custom application development best practices. Don't miss out on this opportunity to connect with Service...
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ServiceNow Exchange: App Engine Academy- Delegated development Departmental Apps
ServiceNow Community
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5 months
How ServiceNow’s IFM Integration Framework automates case routing, work order creation, and bidirectional sync, eliminating the manual handoffs that slow facilities teams down.
Facil...
Integrated Facility Management (IFM) Framework: Connect Workplace Cases to External FM Providers
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_Disclaimer_ _ – This article is part o...
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What I Learned Exploring UI Interactions in the Australia Release
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