ServiceNow News
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We’re inviting professionals from Field Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent experiences better. By sign...
Inviting Professionals from Field Service Management: Join Our Agent Research Participant Pool!
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We’re inviting professionals from Customer Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent experiences better. By s...
Inviting Professionals from Customer Service Management: Join Our Agent Research Participant Pool!
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The LA Court System demonstrates how strategic workforce development can drive real efficiency and modernization in the public sector. By investing in ServiceNow University training, the court has ...
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Modernizing Justice: How the LA Court System upskills its workforce with ServiceNow University
ServiceNow Community
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4 months
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, ...
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AI Academy - Activate AI Agents for your organization in less than 20 minutes
ServiceNow Community
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4 months
We’re inviting professionals from Telecommunication to join our ServiceNow Telecommunications Research Participant Pool - a community of telecom professionals whose insights help...
Inviting Professionals from Telecommunication: Join Our Telecom Research Participant Pool!
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We’re inviting professionals from Retail and Hospitality Operations to join our ServiceNow Feedback Participant Pool. This initiative aims at understanding what truly makes retail operations ...
Inviting Professionals from Retail and Hospitality Operations: Join Our Research Participant Pool!
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Overview
Once Project Insights is set up, it works out of the box with sensible defaults. But every project is different and this article explains how to customize which topics are enable...
Project Insights Engine: Configuration and Severity Levels
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4 months
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What is Now Assist for SPM Project Insights?
Now Assist for SPM continuously monitors your project data and delivers AI-generated insights directly to project managers — surfaci...
Project Insights Engine: What Gets Surfaced and Why
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Knowledge 2026 is almost here, and we have a packed Customer Success agenda, from breakout sessions and hands-on labs to roundtables, designed to help you turn AI ambition into real business result...
Don't Miss These Customer Success Sessions at Knowledge 2026
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4 months
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The Platform You Invested in Is About to Deliver Like Never Before
A New ServiceNow Era - Autonomous IT
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4 months
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The challenge
I've had a number of customers over the years that have wanted to revert something that they've customised back to baseline / out-of-the-box.
There's a few reasons why you'd want t...
Use Quick Edit for minor corrections like fixing typos or updating text, while keeping the template in its published state. servicenow servicenowdemo quickedit For more information about using quic...
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Modify a published template using quick edit
ServiceNow Documentation
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4 months
Closing the Loop on AI Asset Governance: Efficiency and Compliance, Continuously
Most organizations have a governance workflow for onboarding(as well as the the entire lifecycle) of AI as...
Process Mining and AI Control Tower: Closing the Loop on AI Asset Governance
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The CreatorCon Hackathon is back, and whether you're a seasoned builder or someone who's never touched a line of code, there's a spot with your name on it.&n...
Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21
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Overview
Configuring Docusign in Contract Management Pro (CM Pro) requires setup across four areas: your Docusign account, the ServiceNow Docusign eSignature Spoke, CM Pro records, and your contr...
Setting Up Docusign eSignature for Contract Management Pro
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4 months
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See the CSR Live Call Support AI Agent for Agentic Contact Center for Banking in action. This demo walks through how the CSR AI Agent assists a customer service representative during a live inbound...
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Feature Short: Agentic Contact Center - Interaction & CSR AI Agent
ServiceNow Community
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4 months
At some point, it's less about learning more and more about using what you already know.
From Information to Application: Visualization and Intention Setting
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4 months
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Web embeddables extend ServiceNow CRM self‑service into any website using secure, low‑code components—driving higher self‑service adoption, faster resolution, and lower operational complexity.
Elevate CRM Self-Service with Web embeddables
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Hello SNUG members!
Please consider joining us to preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape what hits the stage ...
Knowledge 2026 Keynote Speaker Focus Group: Hope you can attend!
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Hello SNUG members!
We still have room for you to join us!
Preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape wh...
Get a preview of the Knowledge 2026 Keynotes! Register for the Focus Group!
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Recently, I attended a Montreal ServiceNow Community Meetup , where one of the sessions focused on building custom components using the ServiceNow CLI. The presentation immediately caught my attent...
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Hands‑On with ServiceNow CLI: Building a Custom UI Component
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HR teams are drowning in repetitive requests , such as address changes and benefits questions — and it's overwhelming agents and teams, impacting employee satisfaction. But not every HR case deserv...
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Process Mining in Minutes - Resolve non critical HR cases
ServiceNow Community
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4 months
Seeing "failure threshold reached" on your CMDB Health Dashboard? Here's what it actually means and why fixing the data is a better move than raising the threshold.
CMDB Health “failure threshold reached”: What it means and what to do about it
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