ServiceNow News
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Are you attending Knowledge 26 in Las Vegas May 5-7? This year's Knowledge is a milestone moment for the Security & Risk portfolio with a number of exciting announcements and showcases. Expand your...
Planning your Security Agenda at Knowledge 26
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Knowledge Graph is an intelligent layer that allows for the ability to query and explore data sets and schemas, all powered by AI search and LLM capabilities of the platform.
Prerequisite...
Quick Tutorial: AI Agent Knowledge Graph Tool
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Three prom...
The fastest way to learn Build Agent prompting? Ask Build Agent.
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AI Dashboard Summary brings AI-powered summaries to your Platform Analytics dashboards so you can instantly understand the state of your data without having to manually review each widget. We'll al...
Platform Analytics Academy - May 27, 2026 - Dashboard AI summarization & AI data explorer
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Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Management brings capa...
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What's New in Australia Q1 '26 Release for CSM
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Most AI self-service implementations that underperform share one root cause that never makes it into the project retrospective: the service catalog was not ready.
This article breaks down what AI ...
AN UNHEALTHY SERVICE CATALOG: THE HIDDEN REASON WHY AI SELF-SERVICE IS FAILING
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Compliance demands in finance, pharmaceutical, and healthcare sectors grow more complex every year. Organizations face strict regulations, evolving risk landscapes, and the need for continuous audi...
Accelerating Compliance with Modular ServiceNow Implementations for Finance, Pharma and Healthcare
REDE Consulting
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4 months
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Responding to a Federal Government RFT (Request for Tender) is often seen as a procurement exercise. However, from a CMA perspective, it is an Architectural Design Challenge.
Mastering the Federal Tender: A Strategic Partnership Approach
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Create a Catalog item by providing instructions to a COPILOT Agent
Create a Catalog item/Perform an activity in Servicenow Instance using COPILOT Agent from VSCode
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4 months
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💡 Protect Innovation with the Legal Invention Disclosure Workflow in Legal Service Delivery
Employees across the organization create ideas, inventions, and technical innovations every day. Withou...
Protect Innovations with the Legal Invention Disclosure Workflow in LSD
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4 months
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Subscription Management Hub
Welcome!
Welcome to the Subscription Management Hub Your central resource for all things Subscription Management — from overview, understanding usage, capacity, enti...
Subscription Management Hub
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SmartDocs and Doc to Voice Hub
Welcome!
Your go-to destination for everything SmartDocs and Doc to Voice — tips, tutorials, release updates, and community-authored articles all in one place. Wh...
SmartDocs and Doc to Voice Hub
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The ServiceNow AI Platform offers capabilities to improve your risk program that you may never have been aware of. One feature is Now Assist Summarization. In this video, learn how to configure and...
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Platform capabilities in Risk: Configuring refinement actions for a Now Assist-generated summary
ServiceNow Community
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4 months
Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Management brings capa...
Video
What's New in CSM for Australia Q1 '26 Release
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4 months
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Curious what's new in EA this month? We spotlight one key capability each release — what it does, why it matters, and what it means for your architecture practice.
What's New in Enterprise Architecture?
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Applying TPM and TRM for Lifecycle‑Driven Decision Making
Executive Summary
As enterprises accelerate cloud adoption and modernize technology estates, understanding technology lifecycle ...
Technology Risk and Portfolio Governance with ServiceNow Enterprise Architecture
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I’ve been to enough Knowledge conferences now that I’ve stopped trying to attend everything.
Knowledge 2026: What I’m Actually Focusing On (and Why It Matters)
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I work as a ServiceNow Architect at GlideFast Consulting, supporting clients across industries with implementations in HRSD, ITSM, and platform architecture. For me, Knowledge and CreatorCon is all...
I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon
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We're conducting research on how practitioners manage and prepare data for AI workflows, and how they discover and adopt tools that support that work.
Who we're looking for:
People who wo...
Share Your Experience: How You Prepare Data for AI Workflows
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4 months
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Building AI Agents: Video Title: Building AI Agents That Scale | ServiceNow AI Agent Studio Video Description: Let’s walk through the real architecture behind the Warranty Data Detective — an AI ag...
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Building AI Agents That Scale | ServiceNow AI Agent Studio
ServiceNow Community
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4 months
Description Bottlenecks in your ServiceNow workflows. Compliance gaps going undetected. AI Agents drifting. SLAs slipping. ServiceNow Process Mining is native to the ServiceNow AI Platform — so you...
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Process mining built for ServiceNow workflows. No ETL. No lag.
ServiceNow Community
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4 months
Real impact doesn't always start big. A lot of the time, it starts with something visible.
Early Wins Ahead + Knowledge 2026
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