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Platform capabilities in Risk: Configuring refinement actions for a Now Assist-generated summary

ServiceNow Community · Apr 27, 2026 · video

The ServiceNow AI Platform offers capabilities to improve your risk program that you may never have been aware of. One feature is Now Assist Summarization. In this video, learn how to configure and refine Now Assist summaries for cases, chats, and incidents to reduce the manual labor around summarizing data. @servicenow #nowassist #AI risk

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https://www.youtube.com/watch?v=s7mobjW5pv0