ServiceNow ITSM MCP Server is generally available as of September 2026. Learn what MCP is, what ITSM use cases are live, and see demos for requests, incidents, and changes. MCP (Model Context Protocol) is an open standard that lets AI assistants securely connect to business systems and take action in them. With the ITSM MCP Server, your teams can work with ServiceNow ITSM from the AI tools they already use, with ServiceNow governance in the loop. Who is this for? Any ServiceNow customer curious about connecting AI assistants and agents to ITSM.