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Avoid duplicate case creation by associating an existing case with an email interaction. Before you begin Role required: sn\_customerservice\_agent or sn\_customerservice\_manager This video was recorded in the Zurich release. ServiceNow product documentati...
Set up scoring for your assessment responses to calculate meaningful scores at the assessment, section, or subsection level. Before you begin Confirm that the smart assessment s...
Detect similar demand records using the identify similar records Now Assist skill. The skill detects similar demand records based on contextual similarity in the name,...
Description: Fast-track your Virtual Agent development by building a Virtual Agent with Now Assist. By activating Now Assist topics and using a large language model, or LLM, as ...
Allocate sandboxes to your development teams so they can start using them for development. servicenow servicenowdemo SandboxManagement This video was recorded in the Australia r...
Combine your Smart Assessment Engine assessments so you can respond to all of them together. You can also configure your responses to replicate automatically across al...
Some properties in the system aren’t visible in an instance by default and must be added to the System Property [sys\_properties] table. If a feature requires the addition of th...
Discover how the "Generate My Work Plan" Agentic workflow uses AI to automatically prioritize and schedule your tasks. Learn how the AI agent analyzes your workload, estimates c...
Overview of the ServiceNow Insurance Claims application and how its flexible, configurable framework is used to streamline and rapidly set up the end-to-end claims process for a...
Hello Community, I would like to check whether validating Activity Logs (Work Notes / Comments / Field Changes) in Automated Test Framework (ATF) is still not fully sup...
Introduces Now Assist in Document Intelligence, showing how it can simplify your workflows and deliver time and cost savings. Chapters: 00:00 Intro 00:38 Capabilities 01:52 Guid...
Service Bridge, a feature on the ServiceNow platform, enables multiple instances to connect for improved service experiences. It facilitates interaction and collaboration betwee...
Overview of Retail applications for streamlining store operations and communication between retail locations and headquarters. Learn about retail case types, the retail portal, ...
Explore the capabilities of ServiceNow's mobile applications, Agent Mobile and Now Mobile, and how they can benefit different personas within an organization. We cover the workf...
Learn how Now Assist AI agents power agentic AI in the ServiceNow AI Platform, how they work, and the process for building an agentic workflow. Chapters: 00:06 ServiceNow AI age...
One platform, one architecture, one model: that summarizes the Now Platform. In this overview, we review the technical aspects of the Now Platform architecture. YouTube timestam...
Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy...
Overview of Retail applications for streamlining store operations and communication between retail locations and headquarters. Learn about retail case types, the retail portal, ...
The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform, enabling better customer and e...
Welcome to 2026! After our holiday break, we started the year's first Second Breakfast livestream with a project that began during the early days of the pandemic: turning the G...
Hello Everyone, 🚀 Make Your Catalog Items Smart 🤖 Auto Fill Reference Values | Exclude Script Include Usage! 💡 I’ve created a quick video walkthrough of...
ServiceNow has evolved from a process-driven, no/low/pro code rapid development workflow platform into an AI-powered intelligent ecosystem that transforms how enterprises manage...
Why Database Security Matters The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more imp...
Platform Analytics offers a unified approach to real-time data exploration and insights. Users can access a comprehensive analytics center for visualizations and dashboards, ena...
Visual Task Boards in ServiceNow offer an interactive way to track your work. This video will explain what they are and the different board types you can create to fit your need...
