Shows how to create an on-call schedule, which is used by the ServiceNow On-Call Scheduling application to ensure that dedicated support team members are available to resolve issues as they arise. Applies to the Next Experience UI, the latest version of the user interface, in the San Diego release. Next Experience UI is the default user interface for new instances, starting with the San Diego release. To get the Next Experience UI on upgraded instances, the Next Experience UI plugin must be activated. This video was recorded in the San Diego release. Role required: rota_admin, rota_manager This video covers: On-call schedule Roster Escalation steps For more information on creating an on-call schedule, see: ServiceNow product documentation: On-call schedule: https://docs.servicenow.com/bundle/sandiego-it-service-management/page/administer/on-call-scheduling/task/create-update-schedule-oncall.html Roster: https://docs.servicenow.com/bundle/sandiego-it-service-management/page/administer/on-call-scheduling/task/config-roster-oncall.html Escalation steps: https://staging-docs-servicenow.zoominsoftware.io/bundle/tokyo-it-service-management/page/administer/on-call-scheduling/task/schedule-entry-update-oncall.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://community.servicenow.com/community?id=community\_forum&sys\_id=bd291a2ddbd897c068c1fb651f9619bb For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Please leave us a comment. META TAGS FOR YOUTUBE: servicenow, service now, servicenow demo, servicenow how to, servicenow tutorial, servicenow training, on-call schedule, on-call, roster, escalation steps, rotation