Discover how to generate suggested steps automatically by analyzing clusters of closed cases with similar case resolution in the Now Assist for Customer Service Management (CSM) application.   #servicenow #servicenowdemo #CSM #CustomerServiceManagement   This video was recorded in the Zurich release.   For more information about Now Assist for Customer Service Management (CSM), see:   ServiceNow product documentation:   Suggested steps generation in Now Assist for Customer Service Management (CSM): https://docs-preview.corp.service-now.com/bundle/australia-customer-service-management/page/product/customer-service-management/task/suggested-steps-generation-in-now-assist-for-customer-service-management-csm.html   ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html    ServiceNow Community: https://community.servicenow.com/community    ServiceNow TechBytes Podcast:  https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455    For general information about ServiceNow, visit: http://www.servicenow.com/