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Hi everyone, Following up on the previous post I shared last week — the Bulk UI Policy Actions Update Set is now available for anyone who wants to use it. What it solves: If you've built UI Policies for Catalog Items with many variables, you kno...
Building an AI Agent is only half the work — getting it ready for production is where the real discipline begins. In this video, Ritesh Ramesh and Dustin Snell walk through prac...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI...
The design community has entered a period of conversational tunnel vision. Because Large Language Models (LLMs) are trained on dialogue, the industry has collectively decided th...
ServiceNow SPM Project Financial Diagnostics Functional Reference A comprehensive functional reference for the diagnostic & auto-fix framework...
Discover how SPM Project Insights helps Project Managers respond to urgent executive requests instantly. In this demo, see how a Project Manager generates a real-time project sn...
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide pre...
[Workflow Automation CoE](https://sn.works/CoE) \> [Playbooks](https://sn.works/CoE/StartPlaybooks) \> Hybrid Agentic Activity Use Cases Foreword This article assumes...
Most Human Resources (HR) teams did not set out to spend their time managing repetitive HR cases. But between answering the same onboarding question again, routing benefits inqu...
The scent of rain after a hot day, watching the moon rise on a summer night’s sky, or going for a swim in a nearby lake — July is full of small, distinctive moments that can qui...
Employee Experience Academy is a series of live, hands-on sessions where the ServiceNow product team demonstrates how to configure the Employee Experience product suite. This in...
Explore how the ServiceNow Strategic Portfolio Management (SPM) Retail Suite enables retailers to plan, execute, and govern store initiatives with greater consistency and visibi...
The challenge ServiceNow is a secure platform, with a fairly robust security model. Consider HR Cases. Typically, the only people who can see this data is HR case workers an...
The pace of change is accelerating, and government agencies need flexible, secure ways to apply AI to real missions. In this session, ServiceNow product managers share what’s co...
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide pre...
Fragmented help and platform complexity are stalling adoption across ServiceNow — and it's costing your team time, productivity, and value. Join Paty Montesinos and Mudit Khande...
For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil\_admin, and a...
Introduction Artificial intelligence is transforming how organizations operate—but it's also introducing a new class of security risks that traditional tools can't address. Fr...
![tiagomacul_0-1782226178623.png](https://www.servicenow.com/community/image/serverpage/image-id/520931i5B4D501C1957EB7A/image-size/medium?v=v2&px=400 "tiagomacul\_0-17...
Why Assignment Group Prediction Is Hard If you've worked in ITSM for any length of time, you know the pain of misrouted incidents. A user submits a ticket with "Workday timesh...
Sometimes designers have silly ideas that eventually grow on you. That happened to me with this concept where I had to build columns of items moving in opposite directions when ...
Chrome has shipped scroll-triggered animations, and is the first browser to do so. If you update to [Chrome 146](https://developer.chrome.com/release-notes/146), you can view th...
Previous: https://www.youtube.com/watch?v=4Qk7pRz2h6M&list=PL3rNcyAiDYK2Pd\_HgNb8E2tw4Mb0vw1f1&index=38 Full written series: https://devlink.sn/buildanywhere The arc ran from Cl...
Previous: https://www.youtube.com/watch?v=X6k3pmtIos8&list=PL3rNcyAiDYK2Pd\_HgNb8E2tw4Mb0vw1f1&index=36 Next: https://www.youtube.com/watch?v=4Qk7pRz2h6M&list=PL3rNcyAiDYK2Pd\_H...
Previous: https://www.youtube.com/watch?v=Myt5XQx4JnY&list=PL3rNcyAiDYK2Pd\_HgNb8E2tw4Mb0vw1f1&index=37 Next: https://www.youtube.com/watch?v=oa\_tySc20Mg&list=PL3rNcyAiDYK2Pd\_...
