Transform Intake with Demand Management AI Specialist in SPM
ServiceNow Community
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Aug 07, 2026
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video
Discover how the Demand Management AI Specialist transforms intake and demand management in Strategic Portfolio Management (SPM). See how AI agents capture, evaluate, and prioritize demands across operational and strategic workflows, automatically routing work based on business value and feasibility. Learn how Now Assist and orchestrated playbooks enable organizations to move fast while maintaining governance, and how cost and benefit planning get generated automatically. Watch humans and AI work together to streamline portfolio decisions in real time. Chapters: 00:00 Intro and Overview 00:18 AI Specialist Vision and Roadmap 01:08 Intake and Demand Management Process 02:09 Review Phase 02:47 Evaluation Phase 03:20 Approval Decisions 03:40 Capture and Portal Integration 05:20 AI Signals and Automation 06:26 Demo: Operational Quick Path 10:00 Strategic Demand and Playbooks 13:00 Playbook Execution and Tasking 15:30 Resource Orchestration 17:30 Cost and Benefit Planning 19:30 Project Creation and Outcome _This video was recorded in the Australia release._ #ServiceNow #StrategicPortfolioManagement #SPM #DemandManagement #NowAssist #AIAutomation #Playbooks #IntakeProcess #PortfolioManagement #WorkflowAutomation #AISpecialist #EnterpriseAI - Check on more video resources about Strategic Portfolio Management (SPM) adoption on https://www.youtube.com/playlist?list=PLkGSnjw5y2U4AXtqPfRHozQozkIshWZ\_p Explore ServiceNow Product Documentation to learn SPM configuration, setup, and adoption step-by-step: https://www.servicenow.com/docs/r/it-business-management/r\_ITBusinessManagement.html Subscribe to the ServiceNow Community YouTube channel https://www.youtube.com/@UCCBQU8mlFrElxQNR2mo-gLg Connect with other developers, share knowledge, and unlock endless opportunities to grow your skills! Join the ServiceNow Community today! https://devlink.sn/commchannelsncomm Listen to ServiceNow Insights Podcast to hear expert guidance on product strategy and best practices: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/ - The World Works with ServiceNow.
https://www.youtube.com/watch?v=Aj3a5EhDano