Automate Demand Management with AI Specialist
ServiceNow Community
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Aug 07, 2026
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video
Discover how Strategic Portfolio Management (SPM) Demand Management AI Specialist transforms your demand intake from a manual bottleneck into a fast, policy-driven process. Watch how the AI automatically validates, enriches, scores, and prioritizes demands according to your company's policies, eliminating hours spent chasing requesters for missing information and making subjective prioritization decisions on incomplete data. With AI handling qualification and approval acceleration, your teams gain ranked, review-ready demand lists while maintaining full control through clear policies. The specialist operates autonomously around the clock, evaluating and routing demands while humans stay in control every step of the way. Chapters: 00:00 Intro and Overview 00:14 The Demand Management Challenge 01:07 Introducing Demand Management AI Specialist 01:19 How It Works End-to-End 01:26 The AI Specialist in Action 02:05 SPM Workspace Walkthrough 03:43 Automation With Human Control _This video was recorded in the Australia release._ #ServiceNow #StrategicPortfolioManagement #SPM #DemandManagement #AIAutomation #WorkflowAutomation #ProcessAutomation #AISpecialist #Productivity #DemandPlanning #BusinessProcess - Check on more video resources about Strategic Portfolio Management (SPM) adoption on https://www.youtube.com/playlist?list=PLkGSnjw5y2U4AXtqPfRHozQozkIshWZ\_p Explore ServiceNow Product Documentation to learn SPM configuration, setup, and adoption step-by-step: https://www.servicenow.com/docs/r/it-business-management/r\_ITBusinessManagement.html Subscribe to the ServiceNow Community YouTube channel https://www.youtube.com/@UCCBQU8mlFrElxQNR2mo-gLg Connect with other developers, share knowledge, and unlock endless opportunities to grow your skills! Join the ServiceNow Community today! https://devlink.sn/commchannelsncomm Listen to ServiceNow Insights Podcast to hear expert guidance on product strategy and best practices: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/ - The World Works with ServiceNow.
https://www.youtube.com/watch?v=VvYp9Evvup4