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Give voice agents real-time, cited AI guidance without leaving the call Live Agent Advisor (also called Live Agent Assist) is an AI Agent that reads the live transcript of a voice interaction, retrieves cited Knowledge Base answers through AI Search, and ...
Discover how the Demand Management AI Specialist transforms intake and demand management in Strategic Portfolio Management (SPM). See how AI agents capture, evaluate, and priori...
Discover how Strategic Portfolio Management (SPM) Demand Management AI Specialist transforms your demand intake from a manual bottleneck into a fast, policy-driven process. Watc...
下のServiceNow Communityポストで公開されている、ServiceNowの[AIコントロールタワー](https://www.servicenow.com/jp/products/ai-control-tower.html)と[共通サービスデータモデル (Common Service Data Model、CSDM)](https://...
 This is the second article...
📌 Este é o quarto artigo da nossa série exclusiva sobre a engenharia de dados do CMDB Health Dashboard. Com o pilar de _Correctness_, encerramos esta jornada técnica sobre os in...
The modern workplace demands meaningful coordination more than ever. Employees need visibility into when their team is actually in the office, they need to find spaces suited fo...
Most organisations have architecture principles. These principles provide guidance for decision-making, support governance processes, and help maintain consistency across projec...
![Jami Tucker, Data Foundations Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525240i6D985BA9AD82427C/image-size/small?v=v2&px=200 "Mi...
![Derek Kitzleman, ITOM Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525136i3440CCD25D383640/image-size/small?v=v2&px=200 "MichaelHan...
Dominando o Pilar de Compliance — Certifica çã o e Auditoria Automatizada de Dados 📌 Este é o terceiro artigo da nossa série exclusiva sobre a engenharia de dados d...
📌 _Este é o segundo artigo da nossa série exclusiva sobre a engenharia de dados do CMDB Health Dashboard. Se você perdeu o primeiro texto, onde exploramos a arquitetura do paine...
Your Brand, Your Voice: Building Secure & Personalized AI Voice Agents Searching for an AI Voice Agent that matches your tone and needs? We got you covered. In this session we w...
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On Wednesday August 5 we will do a new Platform Analytics academy session, and this time we will look into how one of our adoption services can support with building better...
Designers have spent years saying they would do better work if the organisation got out of the way. Not always in those exact words, obviously. It usually comes out as something...
Introdução ao CMDB Health Dashboard — A Funda ção da Confian ça nos Dados de Configura ção  and Microsoft Project. While both directions are s...
Use AI-Powered Goal Insights in Strategic Portfolio Management Learn how Strategic Portfolio Management (SPM) Goal Insights brings AI-powered visibility to goal management. Watc...
Explore the complete Strategic Portfolio Management (SPM) workflow designed to transform how organizations govern their IT portfolio. From defining strategic goals and understan...
Manage Projects End-to-End with SPM Project Workspace Discover how Strategic Portfolio Management (SPM) Project Workspace unifies project managers, resource managers, and team m...
Every great voice experience starts long before the first "hello." It starts with a clear-eyed answer to one question: what problem are we actually solving, and for whom?  ...
A practical rule of thumb from ServiceNow's implementation guidance is to start with OOTB (out-of-the-box) Voice Agents wherever your use case matches one, and only build custom...
In today’s complex business environment, managing risk is not just a necessity - it is a strategic imperative. Enterprises operating in highly regulated industries such as finan...
_ This article is brought to you by the letters A and I ... _ - How do we model AI in CSDM? - What is an AI Asset? - Where to I put my Agents? Hot off the press... her...
