Faster setup. Smarter scores. Clearer value.
Get the Impact App on the ServiceNow Store → |

What's new

Here's what you're getting

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October Release

 

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🧭 Set Up Impact Faster with One Click Install in Setup Hub

Getting from install to a working Impact environment shouldn't feel like a maze. With one click install and Setup Hub, you can go from installing the Impact App to a fully configured environment in a single place. It covers user management, Platform Health, registration, data sync and migration, and value, with ServiceNow Otto built in to help along the way. Just start from the Configure button. There are no dead ends, no jumping between experiences, and no more setup that resets when you upgrade.

🎯 A Health Score That Reflects Real Risk

Not every finding is created equal, and now your Platform Health Score knows it. The new score weights findings by category. Security counts the most, followed by Performance, Manageability, Upgradeability, and User Experience, so closing a critical Security finding moves the score more than a minor UX fix. New definitions never lower your score, and full and delta scans can be compared directly.

Note: Your first score may look different from today's. That's expected because it now reflects real risk.

🔍 Every Scan Checks the Full Best Practices Library

The Health Scan Definitions migration is complete. Your scans now check against the full ServiceNow best practices library, growing from 544 to 1,004 definitions, for a more complete view of instance health in one place.

📊 Updated Value Models for HR and Customer Service

Human Resources and Customer Service Management are getting the same value model upgrade ITSM received in August. See monetized and non-monetized outcomes side by side, with calculations and assumptions you can review and adjust, so you can defend every number with leadership. Your current model stays exactly as it is while you preview the enhanced one, and data collection is automated.

Note: Updated value models are available for Human Resources and Customer Service Management in this release.

🧩 Turn Your Maturity Assessment Accelerator into an Action Plan

Maturity Assessment Accelerators just got more collaborative. Multiple team members can now take the same accelerator, with responses combined and the weakest areas flagged. You'll finish with an action plan in two layers: baseline guidance for each domain, plus targeted recommendations for your lowest scoring answers. New Maturity Assessment Accelerators will also reach you faster.

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These features are exclusive to the Impact App. Haven't set it up yet? Our getting started post has a short video that walks you through it.
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Go deeper

Where to learn more

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| Get the Impact App on the ServiceNow Store → |