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Help agents triage and resolve complaint cases faster with structured, context-aware AI summaries Complaint Case Summarization is a generative AI skill that produces s...
Automatically triage, research, and manage complaint cases end-to-end through a coordinated team of specialized AI Agents Accelerate Complaint Case Handling is an agen...
Learn the foundations of Service Mapping, including patterns, schedules, and defining application services. This session will also cover how to identify service entry points, ma...
Join this session to learn how Moveworks integrates with Employee Center to deliver a smarter, more intuitive employee support experience. We’ll explore how AI-powered search, a...
I deployed a contact form that last month that, in my opinion, was well executed. It had all the right semantics, seamless validation, and great keyboard support. You know, all ...
Come join us for a series of live events focused on ServiceNow's in-platform Process Mining solution (formerly known as Process Optimization). Every month product experts will d...
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide pre...
Most organizations know that contract management is broken. Renewals get missed. Obligations go untracked. Legal teams spend hours buried in documents that should take minutes t...
What is AI Gateway? AI Gateway is ServiceNow's governance and control layer for MCP (Model Context Protocol) servers in AI Control Tower. It gives AI Stewards a...
How Now Assist for IRM tackles control objective redundancy — and why we built two distinct GenAI skills to improve your compliance
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, relea...
If you've ever tried to explain ServiceNow HAM Pro to a project manager who thinks "asset management" means a spreadsheet in SharePoint this one's for you. One question...
Building a true culture of digital accessibility in a company is a mission of resilience and perseverance. It’s not difficult for the discourse on accessibility to fall into the...
What is AI Gateway? AI Gateway is ServiceNow's centralized control point for governing, securing, and observing cross-platform AI agent operations. It sits between your...
Unified Security Exposure Management (USEM)[![Test USEM 2.png](https://www.servicenow.com/community/image/serverpage/image-id/484405i8F5471CD4D18A89A/image-size/small?v=v2&px=20...
The Contract Repository in Contract Management Pro is the authoritative record for all executed contracts. For it to function correctly — delivering accurate search results, rel...
The scenario is almost always the same, which is a data table inside a scrollable container. Every row has an action menu, a small dropdown with some options, like Edit , Duplic...
![USEM_Reference_Guide_Banner.png](https://www.servicenow.com/community/image/serverpage/image-id/506785iA5A61E8ABFFEC0FC/image-size/large?v=v2&px=999 "USEM\_Reference\_Guide\_B...
If you’ve been working with ServiceNow, odds are you rely on Agile Development 2.0 apps and plugins or you’ve worked closely with teams that do. This isn’t just "another product...
Digital services have become the primary delivery mechanism for business value. When they degrade or fail, the consequences extend far beyond the IT organization, measured in lo...
Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidan...
A trusted CMDB starts with the right foundation. In this session, learn how to configure CMDB Core so identification, reconciliation, and data source authority work together to ...
Join us for a walkthrough of Resolve’s HR case flow via Agentic AI and see how teams can simplify complexity with structured processes, automated triage, and automation. We’ll e...
Discover CRM AI Academy, our recurring webinar series designed to help you unlock the full potential of ServiceNow's Now Assist for Customer Service Management (CSM). Each sessi...
