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In this demo, watch Privacy Management’s AI-enabled capabilities, including Risk Assessment Summarization to automatically summarize risk assessments for faster review and action; Issue Summarization to condense issue details into actionable summaries and r...
Identify Similar Records uses AI search to proactively surface related or duplicate demand records, helping Demand Managers maintain a cleaner, more accurat...
_A quick note before we get into it: An airline boarding process is inherently physical — people walking down aisles, stowing bags, finding seats. You can't fully digitize that ...
Let’s talk about something that’s been around forever in ServiceNow development — Async vs Before Business Rules. It’s one of those topics that everyone nods at confidently. “Ye...
Discover how to harness the power of Now Assist Data Kit to generate, curate and label high-quality data for your AI projects and learn how these capabilities can help you achie...
Just before we wrapped up 2025, I saw [this proposal for :near()](https://github.com/w3c/csswg-drafts/issues/13271), a pseudo-class that would match if the pointer were to go ne...
Build Agent keeps getting better. In this episode, we walk through the Q4 2025 release, including the new planning tool, image uploads, Figma integration, ATF troubleshooting ag...
The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving t...
Here’s a really quick tip. You can think of [Tailwind utilities](https://css-tricks.com/using-css-cascade-layers-with-tailwind-utilities/) as components — because you can litera...
I’m sure you’ve heard of streaks or used an app with one. But ever wondered why streaks are so popular and powerful? Well, there is the obvious one that apps want as much of you...
The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving t...
Interop 2026 is formally a thing. So, you know all of those wild, new CSS features we’re always poking at but always putting under a “lack of browser support” caveat? The Big Th...
Has anyone out there leveraged the CMDB to track specific PC Backups? We have a couple business cases where we need to track a specific backup of a physical or virtual ...
_It’s seems that every year my unspoken New Year’s resolution is to write…but I haven’t been able to make it stick. I happened to read my_ [_2023 New Year’s post_](https://rockc...
Hello, I’m new to ServiceNow, so please excuse any incorrect terminology. We’re building an employee timekeeping system using a record producer. When users sub...
Hi, I have created one UI Page script and calling it through UI Action button but script is not working in workspace however it's working properly in form label. UI page Scri...
Hi everyone, I’m facing an issue with a Decision Table that was working perfectly fine until this morning. I use this Decision Table to trigger certain programs based on answe...
We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and t...
We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary...
Anyone who has worked in ServiceNow knows this frustration: You're trying to explain an issue clearly in a comment or work note… But you can't paste a screenshot properly. ...
Hi Team, I would like to understand how a Knowledge Article moves to the Pending Retirement state in ServiceNow. - Is this state triggered automatically based ...
Hello Community, I would like to check whether validating Activity Logs (Work Notes / Comments / Field Changes) in Automated Test Framework (ATF) is still not fully sup...
Hi Team, I’m looking for guidance on implementing an automated cleanup process for Assignment Groups in ServiceNow. Below are the conditions we need to validate as part...
Financial Services Operations (FSO) for Banking: Application Overview Objective: This document provides a high-level overview of ServiceNow Financial Services Ope...
Imagine a user opening a mental health app while feeling overwhelmed with anxiety. The very first thing they encounter is a screen with a bright, clashing colour scheme, followe...
