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Overview The Telecommunications Network Inventory (TNI) application uses two distinct concepts to represent physical places in a telco network: Locations and Network Sites. Understanding the difference between them is essential for correctly modelling a t...
Before you can build an API, you need something to expose. In this video, we tour the Vehicles API application — the scoped ServiceNow app we'll be building on throughout this s...
The last of the four CRUD methods — and one that deserves a bit of extra thought. In this video we add a DELETE endpoint and look at why idempotency matters more here than anywh...
Welcome to \Scripted REST APIs in ServiceNow\ — a hands-on series for ServiceNow developers who want to build, secure, and harden a custom REST API from scratch. In this first v...
Every Scripted REST API starts with a single record — the web service. In this video we create ours and look at the parts that matter most. \You'll learn:\ - What the web servic...
Over this series we built a Scripted REST API by hand — six resources, one at a time. In this final video we build the same API again from a single plain-language prompt, using ...
As of the Australia Patch 3 release + Now Assist in Virtual Agent v19.0 store app, we provide new configurations and table that allow you to configure and measure feedback (thum...
For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil\_admin, and a...
WORKFLOW DATA FABRIC ZCC for ERP Content Packs: what they are, where to find them, and how to get moving You have ZCC for ERP installed and a SAP connection ready. The next ...
Introduction Artificial intelligence is transforming how organizations operate—but it's also introducing a new class of security risks that traditional tools can't address. Fr...
 In my last art...
These demo videos explain on-call scheduling capabilities that help your team manage coverage and respond to incidents or tasks. On-Call Scheduling in Service Operations Worksp...
Overview All organisation knows an estimate of how much each incident, at least, costs to be resolved. Some have very basic information, some other have it broken down per cat...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It g...
Why Assignment Group Prediction Is Hard If you've worked in ITSM for any length of time, you know the pain of misrouted incidents. A user submits a ticket with "Workday timesh...
Sometimes designers have silly ideas that eventually grow on you. That happened to me with this concept where I had to build columns of items moving in opposite directions when ...
Chrome has shipped scroll-triggered animations, and is the first browser to do so. If you update to [Chrome 146](https://developer.chrome.com/release-notes/146), you can view th...
Overview of the ServiceNow Password Reset application, as well as the Password Reset for Virtual Agent, Password Reset Windows application, and Password Reset interactive voice ...
| Partner Relationship Management (PRM) Core Features Partner Relationship Management (PRM) enables enterprise organizations to centrally manage and optimize relati...
Objective This article introduces an approach FSO Disputes customers can use to stand up a dedicated ServiceNow instance that acts as a mock card network , letting teams exerc...
What is Import in CWM? Import feature in CWM lets you bulk-create CWM Tasks or Agile Stories on a Board by uploading a file with structured tabular data i.e. a spreadsheet, do...
📋 What this article covers If you're preparing to implement AI Control Tower, ServiceNow provides a comprehensive Implementation Guide on MyNow that covers everything f...
ServiceNow Health and Safety has delivered several top innovations and enhancements in the June 16, 2026 release. For additional details, refer to the [product documentati...
I need you all to promise me you’ll be cool about this. I‘m here to tell you about an upcoming web platform feature that has been a _long_ time coming; a feature that not only f...
This blog provides an overview into the new features and capabilities from the June 2026 Workplace Service Delivery (WSD) release. Please note this is ...
