Before building anything, I map the concept onto the platform. There are four records you'll keep running into with MCP on ServiceNow, and seeing the shape of them first makes the entire build click. 📘 Step-by-step guide and copy-paste scripts: https://www.servicenow.com/community/developer-advocate-blog/building-an-mcp-server-on-servicenow-and-connecting-claude-to-it/ba-p/3588171 ## In this video - OAuth Application Registry: how an AI client logs in, and what limits it - The MCP Server record: the URL an AI client actually connects to - The MCP Tool record: the name, description, and inputs a model reads - The backing implementation: Scripted REST API, flow action, Now Assist skill, knowledge graph, or subflow ## Timestamps 00:00 - Recap: client, server, tools 00:13 - The four pieces 00:21 - OAuth Application Registry 00:34 - The MCP Server record 00:45 - The MCP Tool record 01:07 - The backing implementation 01:31 - Putting the four pieces together 01:54 - What's next #ServiceNow #MCP #AI #Claude #NowPlatform