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We all know the moment: security asks which servers are past end-of-support, finance wants to know what's up for refresh next year, and an auditor wants evidence — and the honest answer is "let me get back to you." Hardware lifecycle data is one of those th...
Using a Database View to Expose Clean Data to Third-Party Systems via the ServiceNow Table REST API Why I wrote this _I did my best to search the Ser...
Today's guest is someone a lot of you already know from the community: Justin Meadows. He is a ServiceNow Developer MVP, the founder of Jements LLC, the co-host of the Otterly O...
Availability Agreements in Digital Portfolio Management 1 Introduction This whitepaper defines the architecture and configuration of Availability Agree...
Designers have spent years saying they would do better work if the organisation got out of the way. Not always in those exact words, obviously. It usually comes out as something...
Here's a hard truth: your AI agents don't actually understand your environment. They understand whatever your CMDB tells them, and if your data model can't represent a business ...
This article is a sponsored by [MacPaw](https://macpaw.com/) The phrase “artificial intelligence” has many excited, especially those in tech. But for those of us in creative fi...
It was a simple ask. A customer emailed a question. "I am working on a dashboard, and I need to be able to add a filter on the ticket type. It's not working, can you help?" Thi...
Over the last two releases, we've rebuilt how Workplace Managers/ Space Planners plan and manage space, moving from scattered platform tables into one visual, map-first experien...
Financial institutions and enterprise organizations face a massive structural shift in the cyber threat landscape. Ransomware does not ride on secret infrastructure or hidden tu...
Welcome to the complete beginner's guide to Customer Service Management (CSM) on ServiceNow! In this comprehensive tutorial, we break down everything you need to know about CSM,...
DISCLAIMER: This article describes the import and export capabilities between ServiceNow Strategic Portfolio Management (SPM) and Microsoft Project. While both directions are s...
Use AI-Powered Goal Insights in Strategic Portfolio Management Learn how Strategic Portfolio Management (SPM) Goal Insights brings AI-powered visibility to goal management. Watc...
Explore the complete Strategic Portfolio Management (SPM) workflow designed to transform how organizations govern their IT portfolio. From defining strategic goals and understan...
Manage Projects End-to-End with SPM Project Workspace Discover how Strategic Portfolio Management (SPM) Project Workspace unifies project managers, resource managers, and team m...
New video: A hands-on walkthrough of ServiceNow's AI Agent Studio. We cover the prebuilt AI agents available for ITSM out of the box — incident triage, resolution planning, work...
This post covers the practical side of running a lifecycle coverage program. You'll learn where coverage gets measured — the Software Lifecycle Report in Software Asset Manageme...
This post documents how for years IT asset management has chased accuracy (the exact right date), but the real bottleneck today is coverage: having a usable, explainable lifecyc...
The [previous blog post](https://www.servicenow.com/community/sam-blog/it-asset-management-lifecycle-accuracy-and-coverage-an-overview/ba-p/3577038) made the case that coverage,...
A practical rule of thumb from ServiceNow's implementation guidance is to start with OOTB (out-of-the-box) Voice Agents wherever your use case matches one, and only build custom...
Your alert console is lying to you. It cannot tell one problem from forty symptoms of it. Here is how ServiceNow now recommends the groupings for you, so you review and decide i...
Starting the evening of July 22, an infrastructure-related issue caused the Developer Site to become unavailable and some personal developer instances (PDIs) to appear offline. ...
Automatically score and coach every closed case with GenAI-generated quality reviews Automated quality assurance reviews closed cases against a configurable rubric and generat...
We've updated the Platform Analytics Known Issues Reference — here's what changed Transparency matters when you're planning a migration. This bi-weekly refresh clears ...
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