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Whether you're a Flow Designer developer building complex voice orchestration, a citizen developer automating customer notifications, or a business leader looking to connect your telephony and messaging workflows to ServiceNow — this release is for you. &n...
For most ServiceNow professionals, getting a role there was the goal. Not a goal. The goal. I’ve had that conversation hundreds of times with TCs, AEs, and developers across the...
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What is MCP Server Console? MCP Server Console is where ServiceNow administrators build and manage MCP servers: collections of tools that external AI agents and MCP cli...
Every employee has a different instinct when they need help. Some send a quick message to a colleague. Others search a portal or submit a ticket. The channels change, but the go...
Hello Community! We're excited to announce the availability of the Data [Center and Network Asset Management](https://www.servicenow.com/docs/r/telecom-media-technology...
What is the AI Resource Finder The AI Resource Finder is an AI-assisted staffing capability in the Resource Management Workspace (RMW) and Project Management Workspace (PWS) t...
Backing Up Your Personal Developer Instance (PDI) One of the ongoing issues we deal with in the Developer Program is the continuity of the free Personal Developer Instances (P...
Granular admin roles in Notify: When you create a new role, it doesn’t automatically follow the same security restrictions as existing roles. So, if there are certain tables—l...
https://www.youtube.com/embed/Sd1B1upIUg8?si=C7RYpAmm-0HVZolF AI Agents: From Build to Production Building an AI Agent is only half the work — getting it ready for pr...
https://www.youtube.com/embed/9Woz9RFImKE?si=FgcYKzpskgyM0P5e 🤖 ServiceNow AI Agent Studio Building an IT Helpdesk Agent — From Use Case to Deployment 📺 Video Overv...
Problem When working with a custom table that extends the Task table, you may notice that field value changes (for example, changing the State from Work in Progress to Pending...
Mental health applications keep facing a continuing, measurable crisis: many people stop using them quickly. The data is stark: [almost 95% of users who open the app on day 1 ab...
Objective This guide introduces the Agentic Contact Center for Insurance in Financial Services Operations (FSO) and explains how it brings AI into the insurance service repres...
Objective Turn every customer interaction into opportunity to build loyalty, improve efficiency, and drive growth with AI powered service experiences that connect fro...
Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is more inte...
Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is more inte...
Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is more inte...
Custom Now Assist skills are powerful—but only if users can access them where they work. This guide walks you through embedding a custom skill directly into a form (using the Re...
Technical Consultant Aaron Shaw explains how to utilize server-side data within a ServiceNow UI Builder workspace page. Since UI Builder client scripts lack access to traditiona...
Hello Asset Management Community, We're excited to announce a new format for the ServiceNow Asset Management confidential roadmap series, entitled Asset Management Quar...
When integrating ServiceNow with SaaS applications (M365, Adobe, DocuSign, Salesforce, Informatica), don't assume cloud-based = no IP whitelisting needed. Many enterprises have ...
In Q1 2026, we introduced the Use an AI agent Flow action for Subflows. If within the context of AI agent tooling, you can use the AI agent’s Subflow Tool to invoke ano...
Technical Consultant Aaron Shaw shows us how to create custom data resources (synonymous with data brokers) in ServiceNow's UI Builder. This tutorial breaks down the various typ...
This article is a sponsored by [Kirki](https://kirki.com/) For years, WordPress users have relied on traditional page builders to create websites without writing code. While th...
