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Over 14 years of ServiceNow consulting across more than 10 companies, I've observed that nearly every organization struggles with technical debt — and it worsens as more business domains (ITSM, ITOM, SPM, HRSD, ITAM, etc.) are implemented on the platform. ...
_The channel that most service organisations try to kill is the one their customers actually choose. This is m__y take on customer and IT service — and the mindset that keeps ge...
Demands are now available in the Next Experience within the Strategic Planning Workspace. Learn how the new workspace-style interface brings Playbooks, document collaboration, a...
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We know that everything on the web is a box by default, but you’ll find many animated <div>s pretending to be circles. But if you’ve ever met a real <circle>, you’ll know that t...
High-volume triage is one of the most common pain points in enterprise service management. Requests come in through portals, voice, emails, EmployeeWorks... Every one of them ne...
Hello SNUG Members! We are excited to be planning the next Kansas City Live event and want to hear from you! We are looking for customer...
Learn how to generate targets for a goal in the Strategic Planning Workspace. servicenow itbusinessmanagement strategicplanning scenarioplanning For more information, see: Gener...
Filter your discovery models to publisher Adobe and you will find many sitting at Partially Normalized. This is usually not a bug. Adobe normalizes differently because Adobe onl...
The largest human channel in most organisations is a form-first portal where nothing between typing and submitting tries to help. That moment — when the system knows exactly wha...
Learn how to manage a waitlist and update the weight of a queued waitlist entry. servicenow workplacecentral workplacemanagement reservations For more information, see: Manage w...
PA Widgets Created by Script Not Showing in the Classic Dashboard Picker -- What Helped Me Fix It Performance Analytics pa\_widgets Dashboard Background Script GlideRe...
Learning Enterprise Architecture (EA) doesn't have to be overwhelming. ServiceNow provides a focused library of YouTube playlists covering everything from foundational concepts ...
Executive Summary As enterprise organizations rapidly invest in Generative AI (Gen AI) and autonomous agentic workflows— such as ServiceNow's Now Assist and AI Agents—an opera...
About This Document This document contains 57 questions and answers from the APAC ITOM Office Hours session held on August 5, 2026. Note: Answers were p...
Automatically detect, link, and propose major case candidates with AI Many teams already rely on Predictive Intelligence to surface potential major issues by clusterin...
Learning Strategic Portfolio Management doesn't have to be overwhelming. ServiceNow provides a comprehensive library of YouTube playlists covering everything from foundational c...
Cloud spending, software licensing, and business accountability are becoming increasingly connected, but many organizations still manage them through separate teams, tools, and ...
Cloud spending, software licensing, and business accountability are becoming increasingly connected, but many organizations still manage them through separate teams, tools, and ...
What if a P1 incident showed up in front of your eyes the second it needed your attention, without you touching your phone? That's the idea behind our recent Live Codin...
Most AI pilots work fine, and that's what makes them so hard to argue with. The demo goes well, the model does its job, and then a year goes by and nobody can point to a number ...
Government missions depend on turning scattered data into actionable intelligence. Join this session to learn how agencies use ServiceNow’s semantic metadata and knowledge graph...
Watch Your Assists in Real Time: Usage Alerts Are Here Minimum Version: Australia Patch 4 Feature: Usage Alerts in AI Admin Hub Role: sn\_nowassist\_admin 💡 Note: As of Austr...
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor! The ServiceNow Kubernetes Informer (KVA)...
When sensitivity filters detect content that requires special handling in Now Assist for Human Resource Service Delivery (HRSD), the system needs a fallback plan. By default, fi...
