ServiceNow News
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At Knowledge 2026, my colleague Libbie Miller and I led a session on something that might sound a bit unconventional: the "vibe" of your AI assistant. As content designers at ServiceNow, we spend o...
Knowledge 2026 session recap: Your AI needs a vibe check
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If you're learning about Smart Assessment Engine (SAE), this video shows how an intuitive SAE transforms the business user experience in Risk. See how the Risk Identification (RI) workflow leverage...
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See how Smart Assessment Engine maps onto the Risk Identification workflow
ServiceNow Community
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4 months
Experts expect quantum computing to have a major impact on cryptography. This means the encryption and digital trust mechanisms we rely on today could stop working as intended once quantum co...
Preparing for Post-Quantum Computing: What you can be doing to prepare
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb)
Hi th...
ServiceNow® Australia release - Top 5 new features
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Shows how to create and use cohorts in User Experience Analytics to analyze how often users return to an application and perform certain actions over time. 00:00 Intro 00:16 Create a cohort 01:57 U...
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User Experience Analytics | Create and use a cohort
ServiceNow Documentation
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4 months
Strategic Portfolio Management Vision Series – September 2026
The pace of change isn’t slowing down — and neither should your strategy. Whether you’re navigating budget pressure, competing priori...
Register Today! 2026 September SPM Vision Series - Roadmap, Customer Stories & much more...
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Enterprise Architecture Vision Series – September 2026
Enterprise Architecture has never been more central to how organizations survive — and thrive — through transformation. From AI integration ...
Register Today! 2026 September EA Vision Series - Roadmap, Customer Stories & much more...
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SNUGs and Developer Meetups have always been some of the most valuable parts of the ServiceNow community — now we’re making them easier to find and join under one program.
There are three ...
SNUG Live Program Guide
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This video walks through new hire onboarding journey from pre-hire to employee and manager experience.
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New Hire Onboarding Experience using Employee Journey Management
ServiceNow Community
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4 months
Building a project plan and creating tasks is one of the most time-consuming parts of a Project Manager's week. Pulling together a WBS, sequencing tasks, updating project details, and creating temp...
Project Workspace: Introducing AI Project Plan and Task Generation
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4 months
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It’s gonna be tough to keep it together on this one. Okay. I got this. I am a _professional technical writer_. Straight face; all-business. Ahem: if you’ve been following the ongoing work at TC39 (...
Harvey and Legora are excellent legal AI tools. So is ServiceNow Legal and Contract Operations! And it does something neither of them can: mix AI reasoning with governed business logic in a single ...
ServiceNow LCO, Harvey, and Legora: an honest look at the enterprise legal AI stack
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4 months
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In ServiceNow projects, failures rarely happen because someone doesn’t know how to write a Script Include or configure a Flow.
They happen because the wrong thing was built—perfectly.
At the hea...
The Most Underrated ServiceNow Skill: Asking the Right Questions Before You Build
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4 months
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In the ServiceNow world, "Customisation" is often treated like a dirty word. Every RFP claims to want a "100% OOTB" implementation to minimise technical debt. However, once the project hits the Req...
The Great Tug-of-War: Customisation vs. Configuration in Government
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_Cross-instance ServiceNow integrations with AI tools can devolve into a tangle of point-to-point connectors — one per AI vendor, per target instance. The Model Context Protocol (MCP) collapses tha...
Implementing the Model Context Protocol in ServiceNow — A Practical Guide
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Learn how to create a new HR case in Agent Workspace for HR Case Management. servicenow hrCaseManagement agentWorkspace employeeServiceManagement For more information, see: Create an HR case in Age...
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Create an HR Case in Agent Workspace for HR Case Management
ServiceNow Documentation
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4 months
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2021 - Platform Analytics アカデミー セッション
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Join us for this quarter's wellness event with Natalie Thomas.
Viaualization and Intention Setting Reminder
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4 months
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Knowledge 26 was a whirlwind. Between the sessions, the demos, and the hallway conversations, it was a lot in the best possible way. If you walked away with one of our sensors tucked in your bag, y...
Welcome to the Community Garden! A Community Within a Community
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From First Contact to Resolution: How FSO Orchestrates Work
In this article, we will provide an introduction and overview to the foundational building blocks that power t...
Understanding Interactions, Case Types, Service Definitions, and Task Management in FSO
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Expanding and Tailoring the Financial Services Workspace
One Workspace. Every Line of Business.
As your Financial Services Operations footprint grows, a natural question&n...
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Expanding and tailoring the Financial Services Workspace
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4 months
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