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In this installment of the Process Mining Academy, Damian Pascale walks through one of the most practical ways to expand the value of Process Mining across your organization: embedding process map ...
Process Mining Academy #48 - Embedding Process Mining Insights in Dashboards
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See a demo of the amazing impact of AI in ServiceNow Smart Assessment Engine (SAE), a tool that allows assessors to build assessment templates to evaluate risks, enforce policy compliance, and auto...
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What's New in Smart Assessment Engine in Q2 26: AI Response Assist
ServiceNow Community
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Demonstrates how the Next Experience UI provides a new way of working, via workspaces. servicenow servicenowdemo NextExperience NextExperienceUI Workspaces This video was recorded in the Utah relea...
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Next Experience User Interface | Workspaces
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Join Everforth GlideFast and VividCharts to learn how organizations are transforming ServiceNow SPM reporting by eliminating manual PowerPoints and spreadsheets, reducing executive reporting overhe...
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Reclaim the PM Workweek by Automating ServiceNow SPM reports with Everforth GlideFast and VividChart
GlideFast Consulting
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2 months
What is Import in CWM?
Import feature in CWM lets you bulk-create CWM Tasks or Agile Stories on a Board by uploading a file with structured tabular data i.e. a spreadsheet, document, PDF, or imag...
FAQs - How to Import tasks into CWM ?
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Planning your move from Core UI to Platform Analytics? This FAQ covers migration requirements, the Australia upgrade experience, compatibility mode, content that requires special attention, and rol...
Platform Analytics experience upgrade: FAQ for Dashboard Owners
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📋 What this article covers
If you're preparing to implement AI Control Tower, ServiceNow provides a comprehensive Implementation Guide on MyNow that covers everything from initial setup to...
AI Control Tower Quickstart Guide
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The ServiceNow April 2026 release completely re-architects ITOM by dropping the Foundation tier and condensing the entire line into a binary choice: Advanced or Prime. ITOM Advanced is now strictly...
Navigating the April 2026 ServiceNow ITOM Licensing Model: Architect’s Guide
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The move from Dynamic Content Blocks to Data Resources isn't just a UI change — it's a different model for who owns logic and who can maintain it. Here's what changed, and why it matters for your t...
Dynamic Content Blocks vs. Data Resources: Why the Model Changed
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In the years I've been in and around the CMDB, I've been asked a number of times what the purpose of a Data Dictionary is. In the hopes of answering that, I attach a short document I've written out...
Why build a CMDB Data Dictionary?
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By 2 August 2026, every Now Assist deployer in the EU must disclose AI to end users under Article 50. Article 4 literacy has been enforceable since February 2025. The Digital Omnibus pushed the hig...
Now Assist and the EU AI Act
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Your supplier onboarding process looks clean on paper. A clear sequence of steps, defined owners, target timelines. Then reality hits.
Six weeks pass instead of two. A supplier is stuck in due dil...
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Process Mining Exposes the Hidden Bottlenecks in Supplier Onboarding
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Japan日本 SNUGの皆様、こんにちは！
2026年度ユーザー会分科会 セキュリティチームのリーダ 島貫です。
先日 6/12(金)に東京ミッドタウン日比谷にて開催された ServiceNow Community Dayの技術分科会にて発表しました内容をご案内いたします。
ロケーションの都合上ServiceNow Community Dayに参加したくてもできなかった...
【2026年度ユーザー会分科会】セキュリティチーム活動内容 #01 Community Day で発表(6/12)
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We're exploring how sales professionals in manufacturing, retail, and banking/finance use AI and CRM tools in their daily work. Insights from this research will help guide the future of ServiceNow’...
Help Shape AI in Sales CRM - Sign up Here
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We're exploring how sales professionals in manufacturing, retail, and banking/finance use AI and CRM tools in their daily work. Insights from this research will help guide the future of ServiceNow’...
Help Shape AI in Sales CRM - Sign up Here
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Complete [this brief screener to sign up](https://www.servicenowresearch.com/productlab/O7qneStx?referrer=SN_Community).
Help Shape AI in Sales CRM - Sign up Here
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Hello Iowa SNUG Members!
We are excited to be planning the next Iowa SNUG and are looking for customers who want to host, present or be a part of the planning community this year! You can ...
2026 Iowa SNUG: Call for Speakers, Hosts, and Sponsor
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Hello Portland SNUG Members!
We are excited to be planning the next Portland SNUG on October 15th and are looking for customers who want to present or be a part of the planning communit...
2026 Portland SNUG! Call for Speakers & Sponsors
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A brief demo of adding business context to your AI resources using ITOM AI Agent Topology Mapping.
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Bringing External AI Resources into AI Control Tower
ServiceNow Community
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ServiceNow Health and Safety has delivered several top innovations and enhancements in the June 16, 2026 release. For additional details, refer to the [product documentation](https://docs.ser...
Health and Safety- What's New in the June 2026 Release
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Partner Relationship Management (PRM) — An Overview
Partner Relationship Management (PRM) is ServiceNow's solution for managing end-to-end partner lifecycles — from onboarding and deal re...
Partner Relationship Management (PRM) - An overview
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Hello Seattle SNUG members!
We are in the process of planning the next SNUG Live event in Seattle for mid August-mid September and are looking for a host, speakers, an...
Upcoming SNUG Live: Call for Host, Sponsor, and Speakers!
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