The ServiceNow April 2026 release completely re-architects ITOM by dropping the Foundation tier and condensing the entire line into a binary choice: Advanced or Prime. ITOM Advanced is now strictly a self-contained visibility platform, while the entire AIOps and observability suite is consolidated entirely inside Prime. Watch the full architecture-grade breakdown below to master the new SKU mappings, sizing ratios, and Service Ops credit meter conversions before your next renewal.