ServiceNow News
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Introducing the FSO Agentic Contact Center for Insurance
The Agentic Contact Center for Insurance brings AI directly into the agent's workspace — reducing handle time, surfacing the right context ...
Now Available - Agentic Contact Center for Insurance
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2 months
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Explore how the ServiceNow Strategic Portfolio Management (SPM) Retail Suite enables retailers to plan, execute, and govern store initiatives with greater consistency and visibility. Watch this dem...
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What's New in the Retail SPM Suite | Overview
ServiceNow Community
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2 months
CSS is listening to us. [No, not like _that_](https://www.snopes.com/fact-check/is-amazons-alexa-emitting-unprompted-creepy-laughing/). Rather, CSS is accumulating more and more pseudo-classes to h...
The Shifting Line Between CSS States and JavaScript Events
CSS-Tricks
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2 months
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Silence Is Not Sign-Off: Cross-Cultural Communication on Distributed ServiceNow Teams
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2 months
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Deploying ServiceNow in regulated enterprises often presents unique challenges. These organizations must navigate strict compliance requirements, complex workflows, and cross-border coordination. S...
Accelerating ServiceNow Deployments for Regulated Enterprises Through Proven Delivery Models
REDE Consulting
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2 months
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb)
Hi th...
Configure Variable visibility on Multi-Row Variable Set grids
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2 months
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Choosing the right on-call shift pattern is critical to group coverage and responder workload. Here are three common shift examples to help you find what works for your group.
1. Weekday 8-5 ...
On-Call Shift Examples
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2 months
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In today’s complex regulatory environment, corporate compliance governance is more critical than ever. Organizations operating in highly regulated industries such as finance, pharmaceuticals, and h...
Leveraging Corporate Compliance Insights for Corporate Compliance Governance
REDE Consulting
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2 months
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The question is no longer "can AI automate this." It is "can AI automate this securely." That one word changes everything about how you design an enterprise agent. My latest on secure credentials f...
AI Agents Need More Than Intelligence. They Need Trust.
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2 months
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In today’s complex regulatory environment, corporate compliance governance is more critical than ever. Organizations operating in highly regulated industries such as finance, pharmaceuticals, and h...
Leveraging Corporate Compliance Insights for Corporate Compliance Governance
REDE Consulting
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2 months
www.rede-consulting.com
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In today’s complex business environment, managing risk is no longer a siloed activity. It demands a strategic, integrated approach that aligns risk management with overall business objectives. I ha...
Integrated Risk Management: A Strategic Approach to Risk Management Solutions
REDE Consulting
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2 months
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When you build a Service Portal as the front door for end users, routing logic becomes critical. The goal is simple - end users land on the portal, everyone else lands on UI16. In my experience, ge...
ServiceNow Portal Routing - Why the Approver Role Will Break Your Redirect Logic
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2 months
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Most teams standing up ServiceNow ITSM treat Problem Management as an afterthought. Incident is the priority, change gets attention, and problem gets switched on with the assumption that if your te...
Problem Management in ServiceNow - Don't Skip the Role Planning
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2 months
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ServiceNow ITSM and CSM are designed to serve different audiences. ITSM serves your internal employees, CSM serves your external customers. On the surface, sharing a group across both seems harmles...
Why Shared Groups Between ITSM and CSM Will Cause You Problems
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2 months
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Email is one of those integrations that looks simple on paper until you're knee-deep in bounced notifications and nobody can figure out where the message died.
Email integration is one of ...
Getting Proofpoint SMTP Relay Working with ServiceNow
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2 months
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The Hidden Pattern in Your Incident Noise - Every day, IT operations teams face the same exhausting reality: their ticketing systems drown in incidents. A firewall configuration change spawn...
From Chaos to Clarity: ServiceNow and Redhat Solution to last mile automation
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2 months
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_This article contains detailed implementation guides for the Oracle HCM Cloud Basic and Advanced integration._
The Oracle HCM Cloud integration connects ServiceNow to your Oracle HCM Clou...
HR Service Delivery Integration with Oracle HCM Cloud
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2 months
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_This article contains detailed implementation guides for the SAP SuccessFactors integration._
The SAP SuccessFactors integration connects ServiceNow to your SuccessFactors system in real ...
HR Service Delivery Integration with SAP SuccessFactors
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2 months
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Together with Rob Koeten I am releasing the CSDM 5 Information Management Implementation Guide (v1.0)—a comprehensive guide for information governance, data lineage, and compliance automation acros...
CSDM 5 Information Management Implementation Guide
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2 months
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The Australia release has AI monitoring now centralized inside the Now Assist Center under a single Monitor section. The dashboards themselves haven't changed, but they're now accessible from one p...
Monitor Smarter: AI Insights Now in One Place
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