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Sooner or later you'll find a model that's almost what you want. You're after sales orders, there's a DP: Sales Order model sitting right there in the list, you open it to make a small change, and ...
Cloning & customising models
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about 2 months
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Open Zero Copy Connector for ERP, go to create a model, and the first decision you hit is the model type. Platform or ERP. It looks like a minor configuration choice, and it isn't. The type...
Models 101: Platform vs ERP Models
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about 2 months
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Overview
The Telecommunications Network Inventory (TNI) application uses two distinct concepts to represent physical places in a telco network: Locations and Network Sites. Understanding the diff...
TNI: Network Sites & Locations
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Pharmaceutical and biotech companies face intense pressure to meet strict regulatory requirements while pushing forward with innovation. Compliance cycles often slow down product development, and a...
Accelerate Compliance and Innovation in Pharma with AI-Powered ServiceNow Integration
REDE Consulting
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about 2 months
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Before you can build an API, you need something to expose. In this video, we tour the Vehicles API application — the scoped ServiceNow app we'll be building on throughout this series. \You'll learn...
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ServiceNow Scripted REST APIs (2026): 02 – The Vehicles application
Secretary of Simplification
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about 2 months
This is the moment the API comes alive. By the end of this video you'll have two working GET endpoints — one that retrieves a single vehicle by VIN, and one that returns a filtered collection. \You...
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ServiceNow Scripted REST APIs (2026): 05 – GET
Secretary of Simplification
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about 2 months
The last of the four CRUD methods — and one that deserves a bit of extra thought. In this video we add a DELETE endpoint and look at why idempotency matters more here than anywhere else. \You'll le...
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ServiceNow Scripted REST APIs (2026): 08 – DELETE
Secretary of Simplification
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about 2 months
Welcome to \Scripted REST APIs in ServiceNow\ — a hands-on series for ServiceNow developers who want to build, secure, and harden a custom REST API from scratch. In this first video, Jason Nichols ...
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ServiceNow Scripted REST APIs (2026): 01 – Introduction
Secretary of Simplification
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about 2 months
Every Scripted REST API starts with a single record — the web service. In this video we create ours and look at the parts that matter most. \You'll learn:\ - What the web service record is and what...
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ServiceNow Scripted REST APIs (2026): 03 – The web service
Secretary of Simplification
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about 2 months
Over this series we built a Scripted REST API by hand — six resources, one at a time. In this final video we build the same API again from a single plain-language prompt, using Build Agent and the ...
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ServiceNow Scripted REST APIs (2026): 30 – Build Agent
Secretary of Simplification
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about 2 months
PUT and PATCH both update existing records — but they're not the same thing. In this video we look at the semantic difference and add an updated endpoint to the Vehicles API. \You'll learn:\ - The ...
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ServiceNow Scripted REST APIs (2026): 07 – PUT and PATCH
Secretary of Simplification
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about 2 months
A web service on its own does nothing. The work happens in the resources you add to it. In this video, we map out every resource and endpoint we'll build in the series before writing a single line ...
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ServiceNow Scripted REST APIs (2026): 04 – Web service resources
Secretary of Simplification
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about 2 months
Real APIs change — and every change risks breaking the clients that depend on them. In this video we enable versioning on the Vehicles API and see how ServiceNow handles it natively. \You'll learn:...
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ServiceNow Scripted REST APIs (2026): 10 – Versioning
Secretary of Simplification
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about 2 months
Now that we can read vehicles, let's create them. In this video we add a POST endpoint that accepts vehicle data in the request body, inserts it into our table, and returns the sys\_id of each new ...
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ServiceNow Scripted REST APIs (2026): 06 – POST
Secretary of Simplification
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about 2 months
Every resource we built used GlideRecord — the JavaScript did all the work. So why does the HTTP method matter? In this video we answer that question. \You'll learn:\ - What "safe" and "idempotent"...
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ServiceNow Scripted REST APIs (2026): 09 – HTTP methods
Secretary of Simplification
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about 2 months
As of the Australia Patch 3 release + Now Assist in Virtual Agent v19.0 store app, we provide new configurations and table that allow you to configure and measure feedback (thumbs up/thumbs down), ...
Build a dashboard to track granular feedback in Virtual Agent or Now Assist Panel
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The AI Challenge: not about jobs, its about modernizing workflows!
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The AI Challenge: not about jobs, it`s about modernizing workflows!
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Note: The following properties are available as of the Australia Patch 3 release (June 2026)
Now Assist AI Agents does not charge for tokens, it charges for _value_ in the form of ass...
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Manage your agentic assists consumption with these AI Agent properties
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about 2 months
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Use Platform analytics to build a forecasting dashboard that can help estimate and manage your assists consumption, see the example screenshot below and the steps on how to build this for your inst...
Build an assists forecasting dashboard
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about 2 months
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We're pleased to share that the next ServiceNow Arkansas User Group meeting will take place on Wednesday , July 2 9th at NWACC in Bentonville, AR.
ServiceNow experts and users a...
Save the Date: Arkansas SNUG | July 29th | located at NWACC
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about 2 months
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For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil\_admin, and accept the overage. I...
Granular Admin Roles in Australia: Precise access control for a platform that's moving fast
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