ServiceNow News
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With so many ServiceNow customers now getting some level of entitlement to Process Mining via the AI-led packaging we wanted to consolidate a set of content to help you quickly activate and...
Your first Process Mining analysis - Finding automation opportunities or tools for your AI agents
New article articles in ServiceNow Community
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about 2 months
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This short video is a follow up to the Process Mining - Create your first project in minutes video. It walks through how to use the result of that project to identify automation opportunities or po...
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Process Mining - Quickly Identify Automation Opportunities or Agentic Tools
ServiceNow Community
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about 2 months
The pace of change is accelerating, and government agencies need flexible, secure ways to apply AI to real missions. In this session, ServiceNow product managers share what’s coming next for Govern...
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Federal Tech Talk: Shape Your ServiceNow Government Cloud and AI Roadmap
ServiceNow Community
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about 2 months
As organizations continue to expand self-service capabilities, virtual agents have become a critical component of the employee and customer experience. With the introduction of generative AI, Servi...
Virtual Agent vs. Now Assist for Virtual Agent: Choosing the Right Conversational Experience
New article articles in ServiceNow Community
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about 2 months
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We envision Pyramid Analytis to be the analytics engine that powers Platform Analytics—the best-of-breed analytics layer built into your ServiceNow platform. Plus, you can already use Pyramid today...
Platform Analytics Academy - July 8 - A deepdive into Pyramid Analytics
New article articles in ServiceNow Community
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about 2 months
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Compliance often feels like a heavy burden for regulated enterprises, especially in industries like Finance, Pharma, and Healthcare. The constant pressure to meet regulatory requirements, manage ri...
Transforming Compliance into Competitive Advantage with ServiceNow Integrated Risk Management
REDE Consulting
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about 2 months
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In today’s complex business environment, managing risks effectively is no longer optional. Organizations face a myriad of challenges, from regulatory compliance to operational disruptions. To navig...
Harnessing Enterprise Risk Management Solutions for Success with Organizational Risk Control Methods
REDE Consulting
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about 2 months
www.rede-consulting.com
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In today’s fast-paced, highly regulated industries such as Finance, Pharma, and Healthcare, operational efficiency is not just a goal - it is a necessity. Workflow optimization consulting has becom...
Optimizing Workflows with Workflow Optimization Consulting and ServiceNow
REDE Consulting
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about 2 months
www.rede-consulting.com
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In today’s complex regulatory environment, optimizing corporate compliance strategies is no longer optional. It is essential for maintaining robust governance and safeguarding an organization’s rep...
Optimizing Corporate Compliance Strategies for Better Governance
REDE Consulting
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about 2 months
www.rede-consulting.com
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Turning store growth into execution at scale with ServiceNow Retail Strategic Portfolio Management Suite: a purpose-built solution designed to make the entire store lifecyc...
Scaling store execution with the ServiceNow Retail Strategic Portfolio Management Suite
New article articles in ServiceNow Community
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about 2 months
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This is a practitioner reference—not theory, not benchmarks. It gives you:
- Templated SLA targets for 8 HR service categories (general inquiries, benefits, payroll, ER, leave, compensation, workf...
Best Practices: SLA Configuration for HR Case Management
New article articles in ServiceNow Community
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about 2 months
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The Australia release takes Data Privacy beyond discovery. Now you can prevent sensitive data from entering the ServiceNow AI Platform and automatically remove it when it's no longer needed for bus...
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Platform Academy: What's New in Australia: Data Privacy
ServiceNow Community
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about 2 months
Every platform admin has asked, "Is our ServiceNow instance secure?" This session gives you the language, the framework, and the specific steps to answer that question with confidence. We'll walk t...
Video
Platform Academy: Three Layers - One Platform: The Controls You Have, Need and Can't Afford to Skip
ServiceNow Community
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about 2 months
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, ...
Video
AI Academy: Enable Multi Agent integrations with Now Assist AI Agents and A2A
ServiceNow Community
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about 2 months
Fragmented help and platform complexity are stalling adoption across ServiceNow — and it's costing your team time, productivity, and value. Join Paty Montesinos and Mudit Khandelwal as they introdu...
Video
Platform Academy: Maximize your value from Dynamic Guidance
ServiceNow Community
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about 2 months
Should this change go in an Update Set or a Scoped Application? The answer shapes how your work moves through dev, test, and prod — and getting it wrong leads to missing artifacts, orphaned config,...
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Platform Academy: Scoped Applications vs. Update Sets - When to Use Each and How They Interact
ServiceNow Community
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about 2 months
Your AI risk register tracks hallucination rates, model drift, and bias. But does it track those metrics per language? If your enterprise deploys AI globally and your governance framework is Englis...
Your AI Risk Register Is Missing a Language Dimension
New article articles in ServiceNow Community
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about 2 months
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AI assets have become central to how organizations operate and compete. The AI Control Tower is there to ensure the governance is in place to deploy them responsibly. Without understanding how the ...
Video
Process Mining in Minutes AI Control Tower AI Asset onboarding
ServiceNow Community
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about 2 months
AI assets have become central to how organizations operate and compete. The AI Control Tower is there to ensure the governance is in place to deploy them responsibly. Without understanding how the ...
Process Mining in Minutes — Minute 13: AI Control Tower — AI Asset Onboarding
New article articles in ServiceNow Community
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about 2 months
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Still wiring up client IDs and secrets for every MCP client? Client ID Metadata Documents (CIMD) let a client identify itself with one URL, so onboarding is paste-a-URL and click Create.
Connect MCP clients to your ServiceNow MCP Server with CIMD
New article articles in ServiceNow Community
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about 2 months
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Hi Friends. We have created this Success Recipe that walks through the steps to configure your Email Client Templates to allow the Now Assist Email Reply Recommendation to be used without overwriti...
Retain the branding for Email Client Templates when using the Now Assist Email Reply Recommendation
New article articles in ServiceNow Community
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about 2 months
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CSA Crash Course - Crack your ServiceNow CSA exam with this FastTrack Success Guide and Refresher Key Points !This concise session covers essential platform blueprints, core tables, security guardr...
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ServiceNow CSA - Last Minute Refresher Key Points
ServiceNow Workshops
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about 2 months
