Fragmented help and platform complexity are stalling adoption across ServiceNow — and it's costing your team time, productivity, and value. Join Paty Montesinos and Mudit Khandelwal as they introduce Dynamic Guidance: a voice-native capability built into ServiceNow that walks users through workflows step by step, without ever leaving the page. In this Platform Academy session, explore real use cases, see it in action, and learn how platform owners, process owners, and fulfillers can use Dynamic Guidance to reduce support tickets, accelerate onboarding, and maximize time-to-value on the platform. --- Platform Academy is your gateway to mastering the most critical aspects of the Now Platform. Designed specifically for platform owners, this session delivers expert-led insights into key topics including Upgrades, Platform Security, Mobile Apps, Knowledge Management, Now Assist, and the Next Experience. Whether you're optimizing performance, enhancing user experience, or preparing for what's next, this session equips you with the knowledge and tools to lead with confidence. Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today! https://info.servicenow.com/ServiceNowExchange-Platform.html?cid=losn:youtube About ServiceNow® Exchange: ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events: https://www.servicenow.com/community/live-on-servicenow/ct-p/live-on-servicenow-events