ServiceNow News
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_As we count down to ServiceNow World Forum Sydney , we'd love to invite you to join us for a special Pre-World Forum ANZ ServiceNow User Group (SNUG) Meetup._
Pre-World Forum 26 ServiceNow User Group Meetup
New article articles in ServiceNow Community
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about 1 month
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I definitely replied. Did you check your spam folder? #tech #scrum #pm #developer
ServiceNow Dev Program
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about 2 months
Safety doesn't happen behind a desk. In this Platform Academy session, see how organizations can empower employees, inspectors, and safety teams with mobile-first Health & Safety experiences on Ser...
🦺 Bringing Health & Safety to the Frontline with ServiceNow Mobile
New article articles in ServiceNow Community
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about 2 months
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See how Build Agent uses MCP connectivity to connect ServiceNow with third-party design platforms and tools like Figma, turning structured design metadata into a functional application experience.
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ServiceNow Build Agent with Figma MCP Integration
ServiceNow Community
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about 2 months
Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is more interesting than you’d e...
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ServiceNow Process Intelligence | From Sticky Notes to Process Maps in Five Minutes
ServiceNow Documentation
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about 2 months
Virtual Agent can route conversations to live agents, but without smart triage, you'll get IT issues mixed with HR requests in the same queue—creating bottlenecks and poor user experience...
Now Assist Virtual Agent – Modify topic
New article articles in ServiceNow Community
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about 2 months
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Custom Now Assist skills are powerful—but only if users can access them where they work. This guide walks you through embedding a custom skill directly into a form (using the Requested Item form as...
Now Assist Skill Kit – Add any skill to any table
New article articles in ServiceNow Community
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about 2 months
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Extend your custom Now Assist skills to the portal so users get AI-powered guidance directly while submitting catalog requests—without leaving the form.
This is an ...
Now Assist Skill Kit – Custom Skill on Portal Catalog Item with MRVS
New article articles in ServiceNow Community
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about 2 months
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We are officially launching Third Thursdays as an extension of our First Fridays sessions Sept 17th.
[Registration is now open! ](https://servicenow.zoom.us/webinar/register/WN_JUlVm7B4...
Announcing Third Thursdays presented by First Fridays!
New article articles in ServiceNow Community
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about 2 months
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Technical Consultant Aaron Shaw explains how to utilize server-side data within a ServiceNow UI Builder workspace page. Since UI Builder client scripts lack access to traditional GlideAjax calls, d...
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UI Builder Data Resources | ServiceNow Demo
GlideFast Consulting
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about 2 months
ServiceNow Community - Platform Administration | Verified against official KB articles and community documentation
A user messages you: _"I keep getting logged out as soon as I log in. Eve...
User reactivated. SSO configured. Still getting logged out. Here's the full picture.
New article articles in ServiceNow Community
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about 2 months
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How AI Experiences vs. Traditional Workspace Experiences #servicenow
ServiceNow Dev Program
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about 2 months
Session Recap: What's New for Authentication in Australia
Overview
Authentication continues to evolve across the ServiceNow platform, and this Platform Academy session highlights ...
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What's New for Authentication in Australia
New article articles in ServiceNow Community
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about 2 months
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Everyone's racing to make everything agentic. I don't think that's the point. v4 of the Digital Product VSM Architecture Map shows where agentic reasoning earns its place, where deterministic workf...
Version 4: Digital Product Value Stream Management Architecture Map
New article articles in ServiceNow Community
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about 2 months
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Hello Asset Management Community,
We're excited to announce a new format for the ServiceNow Asset Management confidential roadmap series, entitled Asset Management Quarterly!
Serv...
Introducing ServiceNow Asset Management Quarterly: a dynamic view into what's new & what's next
New article articles in ServiceNow Community
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about 2 months
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When integrating ServiceNow with SaaS applications (M365, Adobe, DocuSign, Salesforce, Informatica), don't assume cloud-based = no IP whitelisting needed. Many enterprises have IP-based Conditional...
Why Your SaaS Integrations Will Fail at Go-Live: The IP Whitelisting Gotcha Nobody Talks About
New article articles in ServiceNow Community
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about 2 months
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A step-by-step guide to building and running a ServiceNow MID Server as a Docker container on macOS Apple Silicon — from Docker Desktop setup through to a MID Server that shows up and validates in ...
How to Configure a ServiceNow MID Server in Docker on macOS (Apple Silicon)
New article articles in ServiceNow Community
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about 2 months
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You are attempting to request a data clone in ServiceNow. Suddenly, the authentication of your target instance fails. The platform throws a frustrating, generic error:
> "Invalid username ...
Fixed: "Invalid username or password" Clone Error
New article articles in ServiceNow Community
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about 2 months
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Your AI Agents are making confident decisions on bad location data—and you might not even know it. Discover why foundation data quality determines whether ServiceNow's agentic automation works or f...
Foundation Data Location: Why It Matters for ServiceNow AI and Agentic Automation
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about 2 months
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Agentic AI Will Fail Without Data Discipline
New article articles in ServiceNow Community
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about 2 months
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The Smart Assessment Questionnaires documentation in Field Service Management (FSM) has been updated based on recent customer feedback, with a focus on improving discoverability of the feature and ...
Updates to Smart Assessment Questionnaires documentation
New article articles in ServiceNow Community
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about 2 months
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In finance, risk data often comes from many sources, creating a fragmented picture that slows decision-making and complicates compliance. For Ohio finance teams, this challenge can mean longer audi...
Transforming Fragmented Risk Data into Reliable Insights for Ohio Finance Teams
REDE Consulting
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about 2 months
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In Q1 2026, we introduced the Use an AI agent Flow action for Subflows.
If within the context of AI agent tooling, you can use the AI agent’s Subflow Tool to invoke another AI agent within...
Quick Tutorial: Using an AI agent Subflow Tool’s Flow action to invoke another AI agent
New article articles in ServiceNow Community
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about 2 months
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The ServiceNow Community thrives on questions. When you ask a clear, focused question, you're not just getting help – you're creating a resource that benefits the whole Community.
And bett...
How to ask a great question in the Community
New article articles in ServiceNow Community
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about 2 months
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If you're looking to use AI Agents to triage and resolve your Incidents, you can use Performance Analytics to estimate and forecast the potential assists consumption. The number of incidents create...
How to estimate and forecast agentic assists usage based on your Incident data
New article articles in ServiceNow Community
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about 2 months
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