ServiceNow News
52936 items
Availability Agreements in Digital Portfolio Management
1 Introduction
This whitepaper defines the architecture and configuration of Availability Agreements within the Ser...
Operational Availability — Incident, Outage & Digital Portfolio Management and CSDM
New article articles in ServiceNow Community
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29 days
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Designers have spent years saying they would do better work if the organisation got out of the way. Not always in those exact words, obviously. It usually comes out as something more reasonable: we...
The Bull And Bear Case For Digital Design In The Age Of AI
Articles on Smashing Magazine — For Web Designers And Developers
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29 days
smashingmagazine.com
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ServiceNow phases out Server-Side Sandbox
ServiceNow is replacing the server-side JavaScript sandbox with a locked-down runtime called Guarded Script (internal name KittyScript, abbreviat...
ServiceNow phases out Server-Side Sandbox: guarded Scripts / Kittyscript / Server-Side Sandbox Runtime update
ServiceNow Blog
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29 days
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A confident, articulate, and completely wrong answer from a GenAI tool can do more damage to trust than the tool ever helps.
GenAI Hallucinations Eroding Enterprise Trust — Building Reliable GenAI Apps with Databricks & RAG Architectures
REDE Consulting
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29 days
www.rede-consulting.com
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Here's a hard truth: your AI agents don't actually understand your environment. They understand whatever your CMDB tells them, and if your data model can't represent a business capability, a techno...
Video
Autonomous IT Academy: The Data Model AI Can't Work Without - CSDM
ServiceNow Community
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29 days
Anyone can get AI to write ServiceNow code in seconds. The real skill is knowing whether it's correct. Here's a free course that builds exactly that judgment — first line of JavaScript to AI-ready ...
Free ServiceNow Developer Course (Zero to AI-Ready Architect)
New article articles in ServiceNow Community
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29 days
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Para quem, assim como eu, vive e respira o ecossistema ServiceNow diariamente, a Comunidade Oficial é muito mais do que um fórum para tirar dúvidas pontuais — é um centro vibrante de aprendizado, c...
Do Kilo ao Tera: A Jornada de Níveis na Comunidade ServiceNow (E a Celebração do Nível Tera Sage!)
New article articles in ServiceNow Community
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29 days
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Hi everyone — Bill here (TechTalk with Bill).
I'm a ServiceNow MVP, a Certified Technical Architect, seven-times CIS certified, and Harvard-certified in Strategy Execution. Over the years ...
Free self paced learning path: From ServiceNow Admin/Dev to AI Ready Architect
New article articles in ServiceNow Community
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29 days
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Introdução ao CMDB Health Dashboard — A Funda ção da Confian ça nos Dados de Configura ção
ServiceNow Documentation
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30 days
 ![2026-07-28_14-32-01.png]...
Beyond Technical: The Skills That Will Define ServiceNow Careers in the AI Era
New article articles in ServiceNow Community
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30 days
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Watch this short video to see how you can connect your instance to the Impact Delivery Instance when you're completing the Impact Store App Guided Setup. Connecting your instance to the Impact Deli...
Video
Impact Store App Guided Setup: Registering Your Instance
ServiceNow Community
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30 days
It's a Travis Takeover! Earl's usually in this seat, but today you're stuck with me. Today's mission: build an MCP Server on the ServiceNow platform and see if I can get the MCP Server Subflow tool...
Video
Live Coding w/ Travis: Building an MCP Server on ServiceNow
ServiceNow Dev Program
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30 days
AI agents are moving from promise to practice. On the ServiceNow AI Platform, an agentic workflow can reason over a task, gather its own context, and act, rather than wait for a rule to fire. This ...
Right Problem, Right Agent: Applying Agentic AI on the Now Platform
New article articles in ServiceNow Community
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30 days
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New Learning Unlocked!
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportunitie...
Suite Certification — IT Operations Management AIOps Pro (ITOM AIOps Pro)
Stories by Prashant Kumar LearnIT on Medium
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30 days
medium.com
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New Learning Unlocked!
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportunitie...
Suite Certification — IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)
Stories by Prashant Kumar LearnIT on Medium
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30 days
medium.com
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This article is a sponsored by [MacPaw](https://macpaw.com/)
The phrase “artificial intelligence” has many excited, especially those in tech. But for those of us in creative fields like digital ar...
Thinking Outside The Box: Digital Design In The AI Era
Articles on Smashing Magazine — For Web Designers And Developers
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about 1 month
smashingmagazine.com
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Before you turn on Now Assist, ask yourself one question: is your instance actually ready for it? Now Assist Readiness Evaluation digs into exactly that. Join us on AI Learning Days to learn how to...
Are you ready for Now Assist? How Now Assist Readiness Evaluation can accelerate your implementation
New article articles in ServiceNow Community
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about 1 month
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Your richest risk signals often live in data platforms, not risk platforms. Bringing the two together changes what's possible.
Risk Data Trapped in Silos — Integrating Databricks Analytics with ServiceNow IRM for 360° Risk Intelligence
REDE Consulting
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about 1 month
www.rede-consulting.com
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It was a simple ask. A customer emailed a question. "I am working on a dashboard, and I need to be able to add a filter on the ticket type. It's not working, can you help?"
This customer is workin...
Platform Analytics dashboard filter on Task Type or CMDB Class
New article articles in ServiceNow Community
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about 1 month
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Over the last two releases, we've rebuilt how Workplace Managers/ Space Planners plan and manage space, moving from scattered platform tables into one visual, map-first experience purpose-built for...
What's Available in Space Planning
New article articles in ServiceNow Community
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about 1 month
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Hello Community!
We've added FSM integration and use case content to the Manufacturing Commercial Operations (MCO) documentation for the Australia release. You can access the content fr...
MCO's New FSM Integration and Use Cases
New article articles in ServiceNow Community
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about 1 month
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Financial institutions and enterprise organizations face a massive structural shift in the cyber threat landscape. Ransomware does not ride on secret infrastructure or hidden tunnels. It uses your ...
AI Amplified Ransomware: Same Roads, Faster Attackers
New article articles in ServiceNow Community
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about 1 month
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📋 Streamline Legal Content Review for LSD!
Marketing wants to launch a campaign next week. PR has a press release ready to go. Sales needs a customer presentation cleared before a big pitch. And ...
Streamline Legal Content Reviews with Legal Service Delivery!
New article articles in ServiceNow Community
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about 1 month
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Welcome to the complete beginner's guide to Customer Service Management (CSM) on ServiceNow! In this comprehensive tutorial, we break down everything you need to know about CSM, from fundamental co...
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What is ServiceNow CSM? Customer Service Management Explained for Beginners
TechnoMonk
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about 1 month