ServiceNow News
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Hi Team,
I would like to understand how a Knowledge Article moves to the Pending Retirement state in ServiceNow.
- Is this state triggered automatically based on a defined timelin...
Clarification on Knowledge Article Moving to “Pending Retirement” State
New article articles in ServiceNow Community
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7 months
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I am a Business Analyst, and I am planning to pursue the CAS-PA certification, as it aligns well with my role. However, when I search the ServiceNow Credentialing Program Guide ([https://www....
Are CAS-PA and CIS-PA the same certification?
New article articles in ServiceNow Community
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7 months
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Hello,
ON RITM and sc\_task, only members from a particular group should be able to access attachments attached in Catalog Item Variables from the activity section. How to achieve this
&n...
Restrict visibility of attachment on SCTASK and RITM activity
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7 months
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Hi,
When a contact create a case from the service portal using a record producer (id=sc\_cat\_item), after clicking submit he is being redirect to a page id=ticket.
How can I redirect ...
redirect user to a different page id in service portal
New article articles in ServiceNow Community
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7 months
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Hello Community,
I would like to check whether validating Activity Logs (Work Notes / Comments / Field Changes) in Automated Test Framework (ATF) is still not fully supported.
I came acro...
Is testing Activity Logs in ATF still not supported ?
New article articles in ServiceNow Community
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7 months
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Hi,
I have written onchange client script, below is my script
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') return; if ...
restirction due date is not working in SOW view
New article articles in ServiceNow Community
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7 months
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Transforming mission critical workload automation showcases how Emergys helped a leading stock exchange modernize batch workflows and improve operational resilience. Facing low operational efficien...
Transforming Mission Critical Workload Automation for Financial Services
Emergys
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7 months
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Vaibhav Gupta, creator of BAML, discusses the missing abstraction for LLMs.
Video
Why LLM frameworks break? It's missing abstractions for probabilistic outputs!
ServiceNow Community
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7 months
In the Service Catalog, we created variable A with TYPE Musked in Variables and variable B with TYPE Musked in Multi-Row Variable Set (MRVS).
 is Muske
New article articles in ServiceNow Community
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7 months
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Hi Team,
I have a requirement to visually highlight VIP users on the Requested Item (RITM) form.
📌 Requirement
On the Requested Item [sc\_req\_item] form:
- Field: Requested for (requested...
How to Add VIP visual indicator for “Requested for” on RITM (similar to Incident Caller VIP)
New article articles in ServiceNow Community
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7 months
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Hello
We have encountered an issue with SLAs not getting calculated for some HR cases getting created for General HR questions services.
The 7 day SLAs are configured to HR Employee Relations ca...
SLAs not getting calculated for some HR cases despite SLAs being configured for the HR service
New article articles in ServiceNow Community
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7 months
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Hi,
I work in an instance where there are many groups from different parts of the business.
I would like to create a Visualization that uses the 'Incident backlog growth' indicator.
...
Add Operator to Breakdown for Assignment group 'is one of'
New article articles in ServiceNow Community
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7 months
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In today’s complex business environment, managing risks effectively is not just a necessity but a strategic imperative. Enterprises operating in highly regulated industries such as Finance, Pharma,...
Mastering Enterprise Risk Strategies for Sustainable Success
REDE Consulting
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7 months
www.rede-consulting.com
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Hi Team,
I’m looking for guidance on implementing an automated cleanup process for Assignment Groups in ServiceNow. Below are the conditions we need to validate as part of the cleanup acti...
Need Assistance Automating Assignment Group Cleanup in ServiceNow
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7 months
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Hi,
We have just upgraded our NONPROD instance of ServiceNow to Zurich release and I noticed that the Dashboard Library has changed. Instead of the Card view, it is now showing as Table Li...
Platform Analytics Dasboard Library (Zurich) layout is updated ... help with filtering Table view
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7 months
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Vaibhav Gupta discusses how 'vibe coding' by LLMs causes duplicate implementations
Video
Why AI code reviewers can't be trusted — how 'vibe coding' by LLMs causes duplicate implementations
ServiceNow Community
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7 months
User mid\_user associated with down MID Server: b067e5bddb6c37844de6187344961984. No login attempts within reporting period.
Need help to resolve this issue.
Issue with Mid Server
New article articles in ServiceNow Community
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7 months
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So here is the situation we have and what we are trying to do
I have a Variable Set - User Information
It has the following
Customer Name (reference to active users)
Manager - Customers Manager...
Variable Sets - make a field open if the user is part of a group
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7 months
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The Platform Analytics Academy on February 4th, 2026, explored integrating ServiceNow Platform Analytics with Workflow Data Fabric and zero-copy connectors. We demonstrated visualizing external dat...
Video
Platform Analytics with Workflow Data Fabric - February 4th, 2026 - Platform Analytics Academy
ServiceNow Community
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7 months
Hello, I just wanted to contribute by sharing how to make an attachment mandatory in ServiceNow when, for some reason, you can’t use the default “Mandatory attachment” button on the catalog...
How do I make the attachment field mandatory in Service Portal or Employee Center?
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7 months
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AI can write code.
Design patterns build systems.
This Design Patterns in Software Engineering series shows how structured engineering principles strengthen ServiceNow implementations, reduce ri...
Design Patterns in Software Engineering Full Course
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7 months
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In fast-moving business environment, staying ahead means making your operations faster, smarter, and more efficient. One way to achieve this is by automating routine tasks and improving decision-ma...
Transform Your Business Operations with REDE's Real AI Agents on ServiceNow
REDE Consulting
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7 months
www.rede-consulting.com
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Coding for beginners does not have to feel scary, even if you work in ServiceNow. This guide shows you why JavaScript basics still matter (even with AI), how to read code using inputs, rules, and o...
Coding for Beginners | JavaScript Full Course for Free
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7 months
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> Japanese version:
> [【Column】なぜ、私たちは「抽象」から入るのか 〜具体の罠を避け、企業の「文脈（Context）」を設計するために〜](https://www.servicenow.com/community/japan-blog/column-%E3%81%AA%E3%81%9C-%E7%A7%81%E3%81%9F%E3%81%A1%E3%81%AF...
【Column】Why Start with Abstraction—Beyond Concrete Traps to Enterprise Context—
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