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In ServiceNow SAM, how can license consumption be split when one SSO account is associated with multiple Active Directory groups representing different licensed products? We need to allocate distin...
SAM license consumption allocation for single SSO with multiiple AD Groups
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7 months
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I am trying to create a survey question in ServiceNow using Assessment Metric Templates. For this requirement, I created two assessment metric templates. The first template was created without any ...
Guidance Required on Using Assessment Metric Templates for Survey Questions
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7 months
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Currently we are facing issue that CMDB Health Result Task list not showing task on filter field "Last Evaluated on " between october to december but on february its sh...
CMDB Health Result Task List not reflecting health task on some dates
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7 months
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Read operation on table 'sn\_hr\_core case relations' from scope 'Now Assist for HR Service Delivery (HRSD) was denied. The application 'Human Resources: Core' must declare a Restricted Caller Acce...
We are trying to build number of KPIs using Platform Analytics e.g.
How many Incidents are being responded in time by a support group (filter based on assignment group)?
How many Incidents are ...
Response in time, Resolution in Time KPIs
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7 months
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Hi all
I'm currently working on a requirement to allow Service Desk users to edit the variables on RITM records if needed (and, yes, we have tried to persuade the requestor that they should be...
Help to track variable value changes on RITM
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7 months
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Hello,
Custom UI actions( related links just referring to another site) built on custom application are visible on UI16 but not on workspaces. though the below options are checked.
...
Hi,
I am working in a Workspace. I will explain step by step.
First, suppose I open only All records from the filter navigator by pressing CTRL. This works perfectly at the content level and the ...
Issue in the workspace
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7 months
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How to rename the field highlighted on ESC portal
 _before_ uploading them.
Requirement
When a user uploads attachment(s) from a recor...
ARTICLE - Custom Attachment Visibility Before Upload (UI16)
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7 months
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We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary ow...
How to Set Secondary Owner to AD Group in Active Directory through ServiceNow Flow
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7 months
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We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary owner(s) at the tim...
How to Set Secondary Owner to AD Group in Active Directory through ServiceNow Flow
New article articles in ServiceNow Community
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7 months
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We have one report where we need to show the servers with their specific overall price per model. So far, with exploring the Platform Analytics, I still can't sum the cost for each model group. A c...
Show the overall price of cost of servers per model
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7 months
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Currently, when the manager rejects the approval, the Request and RITM are automatically moving to Closed Rejected / Canceled / Closed Incomplete , and the RITM is also getting canceled. I understa...
Guidance Required: Move Request and RITM to On Hold Instead of Canceled on Manager Rejection
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7 months
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Hi,
When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the wo...
How to make Activity Tab in Service Portal to show and update only additional comments
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7 months
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Hi,
Is it possible to display the agents picture and name/initials on the live chat session of virtual agent bot. If yes, how it can be done?
Thanks in advance!!
Display agents name/initials and picture on the live chat in the virtual agent bot
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7 months
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Hi,
In my record producer one of the fields is reference to customer\_account table.
OOB functionality there is an ('i') icon to preview the record.
How can I control the the view that wil...
How to control the view of the 'i' icon or remove it completely
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7 months
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Artificial intelligence (AI) promises to transform many business functions, including third-party risk management (TPRM). Yet, simply plugging AI tools into existing TPRM workflows does not deliver...
Navigating the Complexities of AI Integration in Third-Party Risk Management Workflows
REDE Consulting
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7 months
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We have created a custom Zone table in ServiceNow that contains hierarchical data.
Each Zone record has a Parent field that references the same Zone table (self-referencing relationship), forming...
Create hierarchy of custom table data (parent-child) relation using Content tree in UI Builder
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7 months
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Anyone who has worked in ServiceNow knows this frustration:
You're trying to explain an issue clearly in a comment or work note…
But you can't paste a screenshot properly.
You can't format ste...
Article - Enabling Rich Comments in ServiceNow (Beyond Plain Text)
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7 months
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Hi Team,
I would like to understand how a Knowledge Article moves to the Pending Retirement state in ServiceNow.
- Is this state triggered automatically based on a defined timelin...
Clarification on Knowledge Article Moving to “Pending Retirement” State
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