ServiceNow News
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In my early ServiceNow days, before the releases were named for cities and there were no limits on custom tables, there was a running joke about who’s code would show up in the next release. ...
Ideas, Ideas, Ideas, Oh My!
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6 months
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Getting started with the Agile Development application. Chapters: 00:00 Intro 00:22 Agile scrum framework 00:58 Install Agile Development store app 01:08 Create stories and tasks servicenow service...
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Strategic Portfolio Management | Getting started with Agile Development 2.0
ServiceNow Documentation
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6 months
Selecting the right ServiceNow partner determines whether your project leads to measurable ROI or becomes a costly rework project.
According to ServiceNow’s official Partner Program1, organization...
How to Choose the Right ServiceNow Partner for Your Implementation
Pathways Consulting Group
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6 months
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Based on what we are hearing from lots of customers, you’re probably enthusiastic about AI and Now Assist. It’s a fantastic opportunity to ramp up productivity and give everyone in your organizatio...
Ready to unleash AI success? Check out the new Now AI Video Series.
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6 months
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What do you create?
I like answering questions on the ServiceNow Community and sharing my perspective when I think it can help someone. I also write blog posts whenever I come across a problem or...
Anurag Tripathi MVP 2026: My Community Power
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6 months
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Agentic evaluations allow AI admins to judge whether their agentic workflows and AI agents perform to their standards. This video explains what automated evaluations are, and why to use them.  ...
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Agentic Evaluations | What automated agentic evaluations are and why use them
ServiceNow Documentation
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6 months
The Human in the Loop | Ethical AI with Di Le ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In...
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The Human in the Loop | Ethical AI with Di Le | ServiceNow Insights Podcast
ServiceNow Documentation
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6 months
Whether you're enabling AI for the first time or looking to go deeper, our new Getting Started guide has you covered. From understanding the right AI approach for your use case, to plugin prerequis...
Getting Started with Now Assist for Financial Services Operations (FSO)
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6 months
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_December 2025 | Core Business Suite_
If you've been waiting for a reason to get excited about your employee service experience, the CBS December 2025 release has you covered. December's u...
What's New in CBS: The December 2025 Release Is Here 🎉
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6 months
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If you've recently upgraded to the Zurich release, you might have already bumped into something unexpected: script fields suddenly becoming read-only, even for admins.
The reason? ServiceNow intro...
The “snc_required_script_writer_permission” Role in Zurich: A Quiet but Important Change
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6 months
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In this special UK edition of GlideChat, meet a couple of members of the GlideFast UK team to hear about their roles and what it's like working at GlideFast. Nicki Tones (Senior Business Process Co...
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GlideChat Ep. 92: Meet the GlideFast UK Team
GlideFast Consulting
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6 months
Good UX research is at the root of great products. It takes the guesswork out of our designs and helps us solve problems before they grow. One of the best ways to make our research effective is to ...
Now Shipping: Accessible UX Research, A New Smashing Book By Michele Williams
Articles on Smashing Magazine — For Web Designers And Developers
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6 months
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Logged into your ServiceNow PDI… and not sure what to do first? This one simple exercise will show you how the entire platform actually works. In this video, we walk through one simple, hands-on ac...
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The First Thing to Do in Your ServiceNow PDI (How the Platform Really Works)
knewget
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6 months
Dinesh Kumar Raghu MVP 2026 - My Community Power
New article articles in ServiceNow Community
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6 months
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Risk identification has always been one of the most time-intensive tasks in GRC. The Risk Suggestion AI Agent changes that — it automatically surfaces potential risks for any entity by combining yo...
Inside the Risk Suggestion AI Agent: How GRC Identifies Risks Automatically Using AI
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6 months
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Separate issues into admin, hardware & code. Why adding the application CI into your CSDM model even without ServiceMapping can make sense.
WIIMLT - The application CI
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6 months
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Objective
Understand the value of Banking Service Management with Financial Services Operations and how the FSO data model helps banks clearly identify who they serve (customers, households, bank...
Getting Started with Banking Service Management in Financial Services Operations
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6 months
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Objective
This article serves as the central resource hub for FSO implementation partners, consultants, and practitioners. Whether you are onboarding to the FSO platform for the first time, deepe...
FSO Learning and Enablement Resources
New article articles in ServiceNow Community
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6 months
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Join ReleaseOps Product Manager Jon Lind and Workflow Product Manager Lisa Holenstein for an interactive Platform Academy session that bridges the gap between automated deployments and human oversi...
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Platform Academy: Building Approval Workflows into your ReleaseOps Pipeline with Playbooks
ServiceNow Community
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6 months
JL
A little bit about Paul Morris, MVP 2026.
Paul Morris MVP 2026: My Community Power
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6 months
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There is a bug that disallows using a cross-scope Playbook in a different scope other than ReleaseOps. This shows you how to fix it.
BUG: Cross-Scope ReleaseOps Playbooks
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6 months
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Learn how to maintain PCI DSS compliance during dispute intake by using ServiceNow's MID Server to orchestrate PAN retrieval from core banking systems and tokenization through a third-party provide...
Leverage MID Server to Retrieve and Tokenize PAN
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