ServiceNow News
53055 items
Many of my customers admins and developers reached out to understand how we pass referenced variables using OOB API's provided by ServiceNow. Most of them have been finding it difficult to pass the...
Service Catalog REST API - Updating variables via the API call
Import
·
over 4 years
www.servicenow.com
cache
(ServiceNow )
sample script - could be moved into a monthly scheduled job script
scheduled job code (calls the script include):
var si\=new hmcts\_dynatraceINCtoPRB().mergeDynatraceIncidentsIn...
ServiceNow ARRAYS: Group matching incidents by CI and short description (typically from alerts) into a problem record
Import
·
over 4 years
www.cloudminus89.com
cache
CT
LM
This 
[Music] i forgot how much i missed that music welcome to creator toolbox this is the show for servicenow developers and admins and builders to learn more about what they can put in their toolbox we...
Video
Exploring and Administering the new Next Experience UI in San Diego
Import
·
over 4 years
The following Community post outlines the steps implementers and customers must take to successfully migrate their existing orders from the Customer Service Management application (com.snc.csm.orde...
Fix Script to Support Script-Based Data Migration to New Order Management Application
Import
·
over 4 years
www.servicenow.com
cache
Application owners struggle with not having enough visibility in search traffic trends to be able to improve their users’ search experience. They need to understand if their users are satisfied wit...
Improve knowledge coverage and search experience with AI Search Analytics Dashboard
Import
·
over 4 years
www.servicenow.com
cache
ServiceNow recommends use of after/asynch business rules rather than before to update related records
obviously, current.update() should be avoided
Haven't tested these all recently within glo...
ServiceNow Best practice: before versus after/asynch for related records
Import
·
over 4 years
www.cloudminus89.com
cache
We discovered an issue when the Process Optimization plugin is installed after Predictive Intelligence (ML) solutions (like Clustering, Classification, etc) have been used.
The issue manifests its...
Generate Model fails when Process Optimization is installed after Predictive Intelligence (ML) solutions have been used
Import
·
over 4 years
www.servicenow.com
cache
I checked and total impacted on the incident description comes from the alert management rule:
(BTW Here’s an interesting KB, it’s maybe worth clicking the ‘refresh impacted services’ button from...
ServiceNow Event Management: tracing back the impacted services from the incident and alert
Import
·
over 4 years
www.cloudminus89.com
cache
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow Event management: refresh impacted services on incident
Import
·
over 4 years
www.cloudminus89.com
cache
The latest Process Optimization in SanDiego release is packed with multiple powerful AI/ML based capabilities, rule based conformance checking, enhanced process comparison and many more!
AI power...
Process Optimization San Diego Release: AI Powered root cause analysis, Automation Discovery, Smart rule engine for conformance check..
Import
·
over 4 years
www.servicenow.com
cache
_Editor’s note: This story originally appeared in the [Optimization issue](https://www.servicenow.com/workflow/wp-content/uploads/2022/01/Workflow-Quarterly%5FOptimization-Issue%5FFinal-1.24.pdf) o...
The self-optimizing enterprise
Import
·
over 4 years
wpengine-origin.prod.martechservicenow.com
cache
I recently dealt with a requirement whereby I needed to export only certain columns from records on a given table that match a given query, to a CSV file.
“_No problem_”, I said; “_that’s easy. Y...
How to return a CSV file from a Scripted REST API (SRAPI) in ServiceNow
ServiceNow Developer Pro-Tips
·
over 4 years
TW
snprotips.com
cache