Virtual Agents traditionally present users with a comprehensive list of all available topics upon clicking the "Show Me Everything" button. This approach can be cumbersome for users navigating a vast selection of topics. While search functionality exists, it might not be the most intuitive solution.

Interestingly, some Virtual Agent platforms (mention Ask Kodi if relevant) offer a more user-friendly approach by displaying topics categorized into logical groups. This categorization allows users to quickly identify relevant topics based on their needs, streamlining the navigation process.

Here is how it looks,

Process to display in category is so simple

1. Go to Virtual Agent - Categories (sys_cb_topic_category)

2. Create a category

3. Mark the "visible to end user true"

4. Finally, go to designer and add the category to the topic

Pretty much that's it, when show me everything is now clicked, topics which belong to the respective category will be grouped. Topics which has no category linked will be displayed under "Others".

Thanks

Murali