Previously, the Social Security Number field could be used to capture your employee's tax ID number, but was not encrypted.

The unencrypted Social Security Number is still available for use, but an encrypted field is available for use that provides additional security to sensitive information.

The encrypted National tax ID (encrypted) field uses the Password2 (2-way encrypted) Key Management Framework (KMF) encryption.

You can further define the encrypted National tax ID (encrypted) field by associating a type:
* ITIN: Individual Taxpayer Identification Number
* SSN: Social Security Number
* TIN: Taxpayer Identification Number

And you can provide additional details by associating the country

Doc link: https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/use/application-content-packs/concept/er-hr-pa-eo.html

If your company has created a custom portal and/or ticket page, and you want the HR case link (in Virtual Agent) to redirect to your portal and/or ticket page:

Reusable HR Service Delivery Virtual Agent topic blocks

Create and reuse topic blocks to perform common functions in HR Service Delivery Virtual Agent conversations, like creating an HR case or performing a search.

Topic blocks help you be more productive by minimizing duplicate subflows, are easier to maintain, and ready to use immediately.

The following predefined, reusable topic blocks are:

The base system provides the predefined Virtual Agent topics (chatbot conversations) designed to help your customers complete common self-service HR tasks. These topics are not published and found under the Virtual Agent Designer

The following predefined, HR Service Delivery Virtual Agent topics are available:

Doc Link : https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/human-resources/concept/hr-virtual-agent-conversations.html

Thanks,

Sandeep