Dictionary Overrides | ServiceNow Tutorials
[Music] my name is justin faust i am a technical consultant with glidefast consulting and today we are going to discuss dictionary overrides let's say we wanted to make the description field mandatory on incident what we could do and it would be the incorrect way we could right click configure dictionary and we could select mandatory again this is incorrect and i will explain why this is the task table if i update this it will make description mandatory on the incident record the problem being here's the description and we can see the red star indicating it's mandatory but now if i go to task and make a new task record description is also mandatory on here why is that because for the field of description we made it mandatory on the task table so all the task table and all its children will now have the mandatory description field well we don't want that so we're going to take it off here and we're going to use a dictionary override what we do at this point is we go to this dictionary overrides related list we select new we select the correct table we wanted on which is the incident table we will override the mandatory make it mandatory and click submit now when we go and create a new incident we can see description is mandatory on incident and if i go to a new task record it is not mandatory on task any further let's look at another example of a dictionary override i took off our mandatory on incident but we're going to try something else so i'm going to go to the description field right click select configure dictionary go to the dictionary overrides related list at the bottom select new and i'm going to override the default value i'm going to say we have a description override now remember it's important to make sure it's on the correct table you want it for so now it's on the incident table we'll click submit we will select a new incident record and here we have our we have a description override this is another example of using a dictionary override
https://www.youtube.com/watch?v=7qK0Dbcr7uk