ServiceNow News
52951 items
What is AI Gateway?
AI Gateway is ServiceNow's governance and control layer for MCP (Model Context Protocol) servers in AI Control Tower. It gives AI Stewards and Product Owners th...
AI Gateway in AI Control Tower: Discover, Govern, Secure, and Observe MCP Servers Video Series
New article articles in ServiceNow Community
·
5 months
www.servicenow.com
cache
AI Gateway in AI Control Tower — one control plane for every MCP connection across your enterprise. AI agents are only as trustworthy as the external tools they connect to. This video walks through...
Video
AI Academy: AI Gateway - Discover, Govern, Secure, and Observe MCP Servers
ServiceNow Community
·
5 months
How Now Assist for IRM tackles control objective redundancy — and why we built two distinct GenAI skills to improve your compliance
Rationalize Control Objectives with Now Assist for IRM
New article articles in ServiceNow Community
·
5 months
www.servicenow.com
cache
It's super easy to add an installation instruction to an update set that will direct the system to install when the update is applied.
How to add instructions to install a plugin or App Repo app from an update set.
New article articles in ServiceNow Community
·
5 months
www.servicenow.com
cache
Want to know if your AI assistant is actually reducing support tickets? This in-depth look at the Assistant Analytics: Self-Solve Performance tab explains how to measure deflection, track real wins...
Assistant Analytics: Self-Solve Performance
New article articles in ServiceNow Community
·
5 months
www.servicenow.com
cache
Approving and governing MCP servers is only part of the picture — AI Stewards also need visibility into what's happening once those servers are live. This video walks through the observability feat...
Video
AI Academy: AI Gateway - MCP Server Observability and Access Monitoring
ServiceNow Community
·
5 months
Expansion of ITIL Roles with New Role Inclusions
Earlier, in ITIL-based systems, a single role like itil used to handle multiple responsibilities such as Incident, Problem, and Change management....
Expanded Role Inheritance for itil and itil_admin: Australia Release
New article articles in ServiceNow Community
·
5 months
www.servicenow.com
cache
Core banking uptime isn’t just a tech metric. It’s a promise to customers and regulators. See how ServiceNow AIOps turns a wall of alerts into a single, business-focused view, so you can predict tr...
How ServiceNow AIOps Improves Core Banking Reliability
New article articles in ServiceNow Community
·
5 months
www.servicenow.com
cache
AI Stewards need more than approval controls — they need the ability to act immediately when something looks wrong at runtime. This video walks through the two runtime controls available in AI Cont...
Video
AI Academy: AI Gateway - Runtime Controls (Pause & Sensitive Data Protection)
ServiceNow Community
·
5 months
In this video we'll walk through using automated client registration in AI Gateway to set up a Global MCP Client such as VS Code once for use in all of our approved servers.
Video
AI Academy: AI Gateway - Automated Client Registration (CIMD/Global MCP Clients)
ServiceNow Community
·
5 months
The ServiceNow Australia release shifts AI governance from policy to enforcement — blocking unapproved agents at the infrastructure layer, not flagging them after the fact. This decision-grade synt...
ServiceNow Australia Release: Empowering AI Governance
SNC Development
·
5 months
sncdevelopment.com
cache
ITSM Granular Admin Roles :
In the Australia release of ServiceNow, one useful change for admins is the introduction of more specific roles. Earlier, we mostly used the _admin_ role for many thin...
ITSM Granular Admin Roles : Australia Release
New article articles in ServiceNow Community
·
5 months
www.servicenow.com
cache
Artificial intelligence governance has become a critical topic as AI systems increasingly influence many aspects of society. Many assume that the main challenge lies in designing the right governan...
Understanding the Failures of AI Governance Through Operational Rhythm Challenges
REDE Consulting
·
5 months
www.rede-consulting.com
cache
In regulated industries, decision-making often involves balancing security concerns, compliance requirements, and business objectives. This balancing act can slow down processes and create gaps in ...
Bridging Security and Business: How REDE Enhances Decision-Making in Regulated Industries
REDE Consulting
·
5 months
www.rede-consulting.com
cache
Are you working with data and application integrations in your current role?
Whether you configure integrations, connections to systems, manage APIs and credentials, build workflows...
Calling All WFD Professionals to Share your Expertise with ServiceNow!!
New article articles in ServiceNow Community
·
5 months
www.servicenow.com
cache
If you can’t see your IT environment, you can’t manage it. This session explores how a service-aware CMDB enables greater visibility into infrastructure and mission-critical digital services. Atten...
Video
Building a Service Aware Foundation: CMDB & Operational Excellence
ServiceNow Community
·
5 months
Stop treating AI governance like a compliance checkbox handed down from the boardroom. Kierra Dotson joins Juan and Tim to argue that the chasm between ambitious AI strategy and messy technical rea...
Video
AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson
ServiceNow Community
·
5 months
What is this update?
ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released March 12, 2026. ...
Video
New versions of ServiceNow-integrated third-party models available
New article articles in ServiceNow Community
·
5 months
www.servicenow.com
cache
Stop treating AI governance like a compliance checkbox handed down from the boardroom. Kierra Dotson joins Juan and Tim to argue that the chasm between ambitious AI strategy and messy technical rea...
Podcast
AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson
ServiceNow Podcasts
·
5 months
Stop treating AI governance like a compliance checkbox handed down from the boardroom. Kierra Dotson joins Juan and Tim to argue that the chasm between ambitious AI strategy and messy technical rea...
Video
AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson
ServiceNow Community
·
5 months
This is the takeaway episode with Kierra Dotson where she argues that the chasm between ambitious AI strategy and messy technical reality exists precisely because we've made governance someone else...
Video
TAKEAWAY - AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson
ServiceNow Community
·
5 months
This is the takeaway episode with Kierra Dotson where she argues that the chasm between ambitious AI strategy and messy technical reality exists precisely because we've made governance someone else...
Podcast
TAKEAWAY - AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson
ServiceNow Podcasts
·
5 months