ServiceNow News
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There’s a lot of talk about architecture in the agentic AI space, but let’s simplify it.
ServiceNow’s direction can be thought of as a layered setup:
1. Experience Layer (AIx)
This is where use...
Understanding the Agentic AI architecture in ServiceNow (simple view)
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Regulatory compliance in the pharmaceutical and biotechnology sectors is a complex, ever-evolving challenge. Companies face increasing scrutiny from global regulators, demanding precise documentati...
A Stepwise Playbook for Modernizing Regulatory Compliance in Pharma and Biotech
REDE Consulting
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5 months
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Before you jump into GRC courses and hope for the best…
Pause.
There’s a smarter way to navigate ServiceNow University — and it can save you time, effort, and a lot of “why didn’t I take this f...
GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026
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Adding Received Emails to Source-to-Pay Workspace
https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FEEakRpKkWic%3Ffeature%3Doembed&display_name=YouTube&url=ht...
Adding Received Emails to Source-to-Pay Workspace: S2P Config Byte Article
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🚀 New Video Alert for ServiceNow Australia Release!
Want to stay ahead with the latest ServiceNow features and upgrade your skills? Don’t miss my newest YouTube video! 🎥
Feature/Update — Use...
ServiceNow Australia Release Feature 5: User Impersonation History Table
Stories by Prashant Kumar LearnIT on Medium
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5 months
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ServiceNow AI Voice Agents
GenAI-powered voice agents built for natural, dynamic phone conversations that resolve issues in real time
Now Assist Powered • CCaaS Integration Required for PSTN&nbs...
\This is meant to be a supplement for the [Agentic Workflow End to End Setup Guide](https://www.servicenow.com/community/now-assist-articles/agentic-workflows-end-to-end-setup-guide/ta-p/3489031). ...
Activating self-service AI Agents for a great employee experience
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5 months
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Next Experience All Menu Editing is a simplified configuration interface within the Next Experience that enables you to create and manage application menus, navigation modules, and page layouts dir...
Platform Academy - Next Experience all menu editing
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Curious about UI Builder? Join us for an interactive session where experts answer your questions.
Platform Academy: UI Builder Ask the Experts: Your Top Questions, Answered
New article articles in ServiceNow Community
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Learn how cross‑workspace interoperability empowers teams to build once and reuse everywhere. In this session, we’ll explore how shared pages eliminate duplication, reduce maintenance overhead, and...
Unlocking Efficiency: Cross‑Workspace Interoperability in the Now Platform
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If you have worked with ServiceNow long enough, you have probably heard this at least once:
💬 “Can this work a bit more like Excel?”
And honestly, it’s a fair ask. Excel is intuitive, fle...
🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms
New article articles in ServiceNow Community
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SecOps Resource Library: Playbooks[](https:/...
Video
SecOps Resource Library: Playbooks
New article articles in ServiceNow Community
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When organizations transition from legacy systems to ServiceNow, one of the most important responsibilities of a consultant or developer is to deeply understand the platform’s Out-of-the-Box (OOB) ...
Why Understanding OOB in ServiceNow Is Critical for Successful Implementations.
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Learn all about AI Response Assist, an AI-enabled feature of the Smart Assessement Engine. AI Response is a smart, context-aware AI feature that helps assessment responders complete assessments fas...
Video
What's New in Smart Assessment Engine: AI Response Assist (Mar 2026 update)
ServiceNow Community
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5 months
In some Playbook implementations, it may be necessary to remove or hide the “Skip” button from Playbook activities to enforce process compliance or avoid premature activity completion.
This articl...
How to Remove the “Skip” Button from Playbook Activities Using Declarative Actions
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From MITRE ATT&CK + D3FEND integration to AI-powered connector building — here are the highlights of what’s new in Security Incident Response (SIR) this quarter. Check out the release notes for mor...
Key Features Released in Q1 2026 for Security Incident Response (SIR)
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March Implementation Office Hours for Change Management and documents for reference
Modern Change Management - Implementation Office Hours - Best Practices & Challenges
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April Fools’ Day pranks on the web imply that we’re not trying to fool each other every day in web design anyway. Indeed, one of my [favorite comments](https://css-tricks.com/scrollytelling-on-ster...
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Front-End Fools: Top 10 April Fools’ UI Pranks of All Time
CSS-Tricks
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5 months
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