SecOps Resource Library: Playbooks

 

Getting Started with Playbooks:

 

• When to use Flows and Playbooks: https://www.servicenow.com/docs/r/zurich/build-workflows/workflow-studio/when-to-use-flows-and-play…
• Building Playbooks: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/building-a-process.html
• Playbook Customization/Layout: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/playbook-customize-playbook.html
• Nested (Parent/Child) Playbooks: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/nested-playbooks.html
• Agentic (AI) Playbooks: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/agentic-playbooks.html

 

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Training Resources

• Flow Designer Fundamentals (Skills needed to build playbooks): https://learning.servicenow.com/lxp/en/now-platform/flow-designer-fundamentals?id=learning_path_pre…
• Playbooks Essentials: https://learning.servicenow.com/lxp/en/automation-engine/playbooks-essentials?id=learning_course_pr…
• Playbooks Advanced: https://learning.servicenow.com/lxp/en/automation-engine/playbooks-advanced?id=learning_course_prev…

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Webinars

• Getting Started with Playbooks: https://youtube.com/playlist?list=PLkGSnjw5y2U7So8V06Uc2-gkV2hUFTy2P&si=lv2v6A7fHAslrusa
• Top 5 Tips for Playbooks: https://youtube.com/playlist?list=PLkGSnjw5y2U6KEBBpa2vk79aA61I4LW3A&si=0QqWhyuGOiJ014Ic
• Collecting Data in Playbooks: https://youtu.be/hp00UKDVvGw?si=IoeEDGaXLuJLCBSy
• Loops in Playbooks: https://youtu.be/txCL7WaXDvA?si=YRhG_I_DObHaITJr

 

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Additional Resources

• Migrate Legacy Workflows to Flows and Playbooks: https://mynow.servicenow.com/now/best-practices/assets/migrate-legacy-workflows-to-flows-and-playbo…

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