ServiceNow News
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We're conducting research on how practitioners manage and prepare data for AI workflows, and how they discover and adopt tools that support that work.
Who we're looking for:
People who wo...
Share Your Experience: How You Prepare Data for AI Workflows
New article articles in ServiceNow Community
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4 months
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Building AI Agents: Video Title: Building AI Agents That Scale | ServiceNow AI Agent Studio Video Description: Let’s walk through the real architecture behind the Warranty Data Detective — an AI ag...
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Building AI Agents That Scale | ServiceNow AI Agent Studio
ServiceNow Community
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4 months
Description Bottlenecks in your ServiceNow workflows. Compliance gaps going undetected. AI Agents drifting. SLAs slipping. ServiceNow Process Mining is native to the ServiceNow AI Platform — so you...
Video
Process mining built for ServiceNow workflows. No ETL. No lag.
ServiceNow Community
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4 months
Real impact doesn't always start big. A lot of the time, it starts with something visible.
Early Wins Ahead + Knowledge 2026
New article articles in ServiceNow Community
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4 months
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[-1.png) ](https://blog.glidefast.com/isg-global-rec...
ISG Recognizes Everforth GlideFast as a Rising Star in Their 2026 ServiceNow Ecosystem Report
GlideFast Blog
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4 months
blog.glidefast.com
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Your SLA dashboard tells you what missed. Process Mining tells you why. In this episode of Process Mining in Minutes, see how to isolate work with SLA breaches and use process-flow, breakdowns, and...
Process Mining in Minutes — Minute 5: SLA Breach Analysis
New article articles in ServiceNow Community
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4 months
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Shows how to configure risk ratings and scoring rules for assessing third-party and engagement risks in TPRM, ensuring accurate evaluations and streamlined risk management processes. Chapters: 00:1...
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Third-party Risk Management | Ratings and scorings calculations
ServiceNow Documentation
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4 months
Virtual Cards is a custom ServiceNow application that lets employees send collectible recognition cards to colleagues. Not a Teams message that gets buried. Not a feed post nobody scrolls back to. ...
Custom Employee Card recognition app
New article articles in ServiceNow Community
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4 months
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Everforth GlideFast aims to raise $100,000 for the Joe Andruzzi Foundation in 2021
[ ](https://blog.glidefast.com/running...
Running a Project is Like Baking a Cake: Glen Fribance, Process Consultant
GlideFast Blog
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4 months
blog.glidefast.com
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[ ](https://blog.glidefast.com/introduction-to-it-operatio...
Introduction to IT Operations Management (ITOM) in ServiceNow
GlideFast Blog
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4 months
blog.glidefast.com
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[ ](https://blog.glidefast.com/tips-on-having-...
Essential ServiceNow Implementation Strategies | Everforth GlideFast Blog
GlideFast Blog
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4 months
blog.glidefast.com
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[ ](https://blog.glidefast.com/introduction-to-customer-workflows-in-se...
[ ](https://blog.glidefast.com/prepare-yourself-to-...
Prepare Yourself to Become a Certified Master Architect (CMA)
GlideFast Blog
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4 months
blog.glidefast.com
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[ ](https://blog.glidefast.com/introduction-to-human-resources-hr-in-...
Introduction to Human Resources (HR) in ServiceNow
GlideFast Blog
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4 months
blog.glidefast.com
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The Problem
When configuring the native [Microsoft Defender connector](https://www.servicenow.com/docs/r/security-management/security-incident-response/configure-ms-defender.html) in ServiceNow S...
Microsoft Defender: Connection Fails Due to Role Permissions
New article articles in ServiceNow Community
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4 months
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It's 2 AM and something is wrong. You know this because an alert fired, your phone woke you up, and now you're staring at a screen trying to figure out what "wrong" actually means.
The fir...
The 2 AM Question: Australia innovations in Service Observability, SRM, and Synthetic Monitoring
New article articles in ServiceNow Community
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4 months
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> “I think I’m done with reality.”
>
> — [The Seventh Circle](https://music.youtube.com/watch?v=oVyZNLx46IA&si=9YtNpbZVCJiPZcp-) by Architects
We’ve all, at some point, had the [thought](https://...
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Watch Now Assist for SAM extract 12 entitlements from a Microsoft Enterprise Agreement.
Video
Stop Typing Your License Rights: Extract Entitlements from Contracts with Now Assist for SAM
ServiceNow Community
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4 months
Duplicate tickets are a quiet productivity tax. As the user types a short description on a new ticket, AI Search runs in the background and surfaces matching records in a modal — open one, follow i...
AI Search: Similar Issue Deflection
New article articles in ServiceNow Community
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4 months
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