ServiceNow News
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[ ](https://blog.glidefast.com/introduction-to-it-operatio...
Introduction to IT Operations Management (ITOM) in ServiceNow
GlideFast Blog
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4 months
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[ ](https://blog.glidefast.com/tips-on-having-...
Essential ServiceNow Implementation Strategies | Everforth GlideFast Blog
GlideFast Blog
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4 months
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[ ](https://blog.glidefast.com/introduction-to-customer-workflows-in-se...
[ ](https://blog.glidefast.com/prepare-yourself-to-...
Prepare Yourself to Become a Certified Master Architect (CMA)
GlideFast Blog
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4 months
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[ ](https://blog.glidefast.com/introduction-to-human-resources-hr-in-...
Introduction to Human Resources (HR) in ServiceNow
GlideFast Blog
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4 months
blog.glidefast.com
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The Problem
When configuring the native [Microsoft Defender connector](https://www.servicenow.com/docs/r/security-management/security-incident-response/configure-ms-defender.html) in ServiceNow S...
Microsoft Defender: Connection Fails Due to Role Permissions
New article articles in ServiceNow Community
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4 months
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It's 2 AM and something is wrong. You know this because an alert fired, your phone woke you up, and now you're staring at a screen trying to figure out what "wrong" actually means.
The fir...
The 2 AM Question: Australia innovations in Service Observability, SRM, and Synthetic Monitoring
New article articles in ServiceNow Community
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4 months
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> “I think I’m done with reality.”
>
> — [The Seventh Circle](https://music.youtube.com/watch?v=oVyZNLx46IA&si=9YtNpbZVCJiPZcp-) by Architects
We’ve all, at some point, had the [thought](https://...
Video
Watch Now Assist for SAM extract 12 entitlements from a Microsoft Enterprise Agreement.
Video
Stop Typing Your License Rights: Extract Entitlements from Contracts with Now Assist for SAM
ServiceNow Community
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4 months
Duplicate tickets are a quiet productivity tax. As the user types a short description on a new ticket, AI Search runs in the background and surfaces matching records in a modal — open one, follow i...
AI Search: Similar Issue Deflection
New article articles in ServiceNow Community
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4 months
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Executive Summary
As organizations continue to expand their use of public cloud platforms, accurately classifying software licensing models has become a foundational requirement for compl...
Extending ServiceNow Cloud Discovery for Accurate BYOL Detection on AWS
New article articles in ServiceNow Community
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4 months
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Compliance in regulated industries like finance and pharmaceuticals is complex and costly. Companies face strict rules, frequent audits, and the constant risk of penalties. Yet, many still struggle...
Transforming Compliance in Finance and Pharma: How AI Integration Cuts Costs and Increases Transparency
REDE Consulting
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4 months
www.rede-consulting.com
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![Screenshot 2026-04-27 at 4.51.53 PM.png](https://www.servicenow.com/community/image/serverpage/image-id/512321iA195B84327AD1B25/image-size/large?v=v2&px=999 "Screenshot 2026-04-27 at 4.51.53 PM.p...
How to Retrieve Previous Field Values in ServiceNow Scripting
New article articles in ServiceNow Community
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4 months
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![Screenshot 2026-04-27 at 4.51.53 PM.png](https://www.servicenow.com/community/image/serverpage/image-id/512321iA195B84327AD1B25/image-size/large?v=v2&px=999 "Screenshot 2026-04-27 at 4.51.53 PM.p...
How to Get Previous Field Value Outside a Business Rule in ServiceNow
New article articles in ServiceNow Community
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4 months
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Through many discussions with industry colleagues, we’ve started hearing a phrase more often when swapping stories about AI adoption:
> “Now I don’t have to bug [someone].”
Product designers don’...
The “Bug-Free” Workforce: How AI Efficiency Is Subtly Disrupting The Interactions That Build Strong Teams
Articles on Smashing Magazine — For Web Designers And Developers
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4 months
smashingmagazine.com
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Implementing new management systems can overwhelm teams and slow progress if tackled all at once. A phased rollout offers a practical solution by breaking down the process into manageable stages. S...
Navigating a Phased Rollout for Effective Risk, Compliance, and Audit Management
REDE Consulting
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4 months
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Create a Catalog item by providing instructions to a COPILOT Agent
Create a Catalog item in Servicenow Instance using COPILOT Agent from VSCode
New article articles in ServiceNow Community
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4 months
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Give simple phase-based prompts
Review at each stage the output and confirm it meets the requirement.
At each stage attempt an update app vs continuing on the same session it errors out very easi...
My learnings from build agent
New article articles in ServiceNow Community
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4 months
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Cybersecurity threats are growing in number and sophistication, putting businesses of all sizes at risk. Every day, companies face potential data breaches, ransomware attacks, and other cyber incid...
The Essential Guide to Cybersecurity Risk Management for Modern Businesses
REDE Consulting
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4 months
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New Article: Understanding ServiceNow Packaging Tiers
Are you paying for capabilities you'll never operationalize?
I've just published an in-depth analysis of the Standard, Profe...
Understanding ServiceNow Licensing Packaging Tiers: Standard, Professional, and Enterprise
New article articles in ServiceNow Community
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4 months
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Regulatory environments are constantly evolving, creating complex challenges for organizations striving to maintain compliance. Managing these changes manually often leads to inefficiencies, incons...
Transforming Regulatory Challenges into Efficient Compliance Workflows with REDE and ServiceNow Automation
REDE Consulting
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4 months
www.rede-consulting.com
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Creating _Declarative Actions_ that open a dialog us...
Level Up Your Resolution Notes with UI Interactions and Now Assist Skills in the Australia Release
New article articles in ServiceNow Community
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4 months
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Objective
To enhance any Agent ( E.g: Workday HR payroll management AI agent ) below is a step-by-step guide to improve the response logic. The goal is to move from a rigid, technical list of ins...
AI agent: Transition to a more adaptive, conversational, and human-like interaction model
New article articles in ServiceNow Community
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4 months
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