New Article: Understanding ServiceNow Packaging Tiers

Are you paying for capabilities you'll never operationalize?

I've just published an in-depth analysis of the Standard, Professional, and Enterprise tiers—covering the financial impact, common procurement mistakes, and five critical questions every buyer should ask before signing.

Key topics:

• The real cost of "tier inflation"

• Performance Analytics vs Predictive Intelligence vs Now Assist

• When to upgrade (and when to stay put)

• Feature utilization audit frameworks

Built for enterprise procurement buyers, IT directors, and platform owners navigating contract decisions.