Disclaimer : I’m publishing this Community article as a DRAFT due to high customer demand. We will continue to update this article as questions arise and new features are available.   Intr...

I’ve seen a lot of questions from folks wondering how they can configure their AI agent to accept an attachment from a user, rather than relying on pre-situated attachments, like I shared earlier w...

In this tutorial, we’re going to go over MCP client setup to connect to a ServiceNow MCP Server via OAuth 2.0. I’m going to use the HRSD MCP Server (released August 2026) and demo the use case agai...

In August 2026, we introduce (finally!) the ability to export an AI agent to update set. This allows us to move our AI agent configuration into XML payloads that can be freely imported to another i...

In Q1 2026, we introduced the Use an AI agent Flow action for Subflows.   If within the context of AI agent tooling, you can use the AI agent’s Subflow Tool to invoke another AI agent within...