In this tutorial, we’re going to go over MCP client setup to connect to a ServiceNow MCP Server via OAuth 2.0. I’m going to use the HRSD MCP Server (released August 2026) and demo the use case agai...

In August 2026, we introduce (finally!) the ability to export an AI agent to update set. This allows us to move our AI agent configuration into XML payloads that can be freely imported to another i...

In Q1 2026, we introduced the Use an AI agent Flow action for Subflows.   If within the context of AI agent tooling, you can use the AI agent’s Subflow Tool to invoke another AI agent within...

Here we’re going to showcase how to set up a Microsoft Copilot Studio Agent to use a ServiceNow Model Context Protocol (MCP) Server tool.   Credits : This is not my tutorial; I’m just going ...

Knowledge Graph is an intelligent layer that allows for the ability to query and explore data sets and schemas, all powered by AI search and LLM capabilities of the platform.   Prerequisite...

You may find yourself in a situation where you want your AI agent to use a data point directly from it's own Execution Plan in the middle of runtime. One way to do this is to create a Conversation ...