Update sets used to work exactly like a VCR: hit record, capture everything you did, and ship the tape. Robert Fedoruk walks through why that model is getting rethought as ServiceNow moves update s...

Adding a new Runbook Task to a deployment request already in progress in ServiceNow ReleaseOps means finding the right spot in the playbook without breaking anything that's already running. This cl...

When a release train is getting ready to ship, every deployment request carries deployment request tasks tied to a specific playbook stage and runbook activity. This clip showcases how those tasks ...

One team should never be able to stall an entire ServiceNow deployment. In this clip, Robert Fedoruk, ReleaseOps PM breaks down the train car analogy for grouping update sets, apps, and plugins tha...

"Don't put your icky fingers on update sets." That's Robert Fedoruk, PM for ReleaseOps, on the manual grind of moving update sets from dev to test to prod. ReleaseOps automates both the movement an...