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In this Platform Academy session, Sharon Barnes and Santanu walk through Assistant Analytics in ServiceNow, giving admins and developers a clear, actionable way to measure performance across conversational AI experiences like Now Assist, Virtual Agent, and ...
'AI is now infused in every package that we offer to our addressable market,' SVP John Aisien told us ServiceNow's latest product announcements show how hardcore the company h...
Whether you are a customer or a partner - this article is intended to be a guide to help you understand what "Pre-Configured" options come with the quick start CBS Now Assist fo...
A demo showcasing ServiceNow's CPQ solution, illustrating how AI-driven discovery, guided configuration, optimized pricing, and automated agreements work together to streamline ...
_April 2026 | Core Business Suite_ Hey CBS community! We've been busy over the past few months, and we're excited to share what's been cooking in the latest release of ...
Discover SPM Academy, our recurring monthly webinar series on the last Thursday of every month at 8am PT! During these engaging webinars, the ServiceNow team presents infor...
Join us May 5–7 in Las Vegas for Knowledge 2026, where you can speak with members of the ServiceNow Security Organization. We’ll be at the Knowledge Expo (Venetian Expo, Level 2...
12 cards. 5 disability categories. One free download. Learn how to use ServiceNow's Accessibility Persona Cards to build more inclusive experiences from the start.
Knowledge is where the ServiceNow community comes together to learn, connect, and get inspired. This year, we’re bringing a focused set of UX sessions to help you build smarter,...
ServiceNow Knowledge 2026 is right around the corner, and if contract lifecycle management is on your radar this year, Las Vegas in May is where you want to be. Taking ...
With the Q1 '26 release, retail customers can now manage and coordinate store tasks at scale with store plans — featuring a new out-of-the-box authoring experience that makes it...
Explore how Update Set Management works for the Implementation Agent, focusing on uploading and previewing a batch update set. ServiceNow product documentation: https://www.serv...
Join ServiceNow and JLL to discover how intelligent integration transforms workplace service delivery from a pain point into a scalable, repeatable operating model. By connectin...
Explore how documents are transforming with intelligent tools that enhance productivity. See how AI-driven capabilities can simplify workflows and unlock new possibilities. This...
Unlock the power of intuitive design with UI Builder. Discover how it can transform your platform experience and streamline workflows. Don’t miss insights that could redefine ho...
This is your chance to get expert answers to your Knowledge Management questions. Whether you're refining your process or just getting started, this session is for you. Platform...
Is your data truly AI-ready? 📊 Fragmented ecosystems, disconnected governance, and AI agents without context are holding enterprises back. ServiceNow is bringing the ...
The experience employees have when they join, move, or leave not only sets them up for success but the organization as whole. But for many, it ends up being a confusing process,...
When your team handles the same type of case repeatedly, manually creating tasks and records each time slows everyone down. Task Plan Templates solve this by letting you define ...
Join us on the first Wednesday of every month for expert-led technical sessions, focused on custom application development best practices. Don't miss out on this opportunity to ...
How ServiceNow’s IFM Integration Framework automates case routing, work order creation, and bidirectional sync, eliminating the manual handoffs that slow facilities teams down.&...
 _Disclaimer_ _ – Th...
In this session, tyhe Health and Safety Product Team shares best practices for implementing Health and Safety's Chemical Management. Learn how to get started with Environmental ...
Watch this session to learn about what is new for IT Operations Management AIOps for the Q4 '25 store release across Event Management, Health Log Analytics, AI Agents, Service R...
🚀 Exciting Announcement! 🚀 If you haven't cleared your ServiceNow CIS-CMDB/CSDM - DF 3 then get these 3 Sessions with no Cost and it will prepare you to clear your Exam. 🔹 What ...
